Your role at Baxter
As the Associate Director for Customer Optimization and Adoption within Integrated Solutions, you will lead a multidisciplinary team of Customer Success Leaders, Clinical Managers, and Connected System Application Engineers. Reporting to the Director of Clinical Operations, you will guide a team that blends strategic thinking, proactive communication, and empathy to drive customer value, satisfaction, and retention. Your leadership will directly influence customer stability, operational effectiveness, and the longlong-term success of Baxters Integrated Solutions business.
You will shape customer success strategies, strengthen crossfunctional collaboration, and establish scalable processes that support both customer outcomes and internal efficiency. This role requires a decisive, relationshipdriven leader who can navigate ambiguity, translate vision into actionable plans, and serve as a trusted partner across Baxters clinical, technical, and commercial teams.
This role can be based anywhere in the U.S., and candidates should live within a reasonable distance of a major airport to support occasional travel.
What youll be doing
Developing customer success strategies that improve retention, expansion, and overall customer health
Leading and mentoring a multidisciplinary team of Customer Success Leaders, Clinical Managers, and Application Engineers
Establishing structure and process for new initiatives to prioritize work and eliminate duplication
Providing insight on competitive landscape to guide decisionmaking and strategic focus
Driving operational efficiencies across the Customer Optimization and Adoption team
Building strong internal partnerships that foster collaboration and effective communication
Creating and executing bestpractice frameworks and playbooks for customer success
Reporting operational and strategic metrics to Baxter leadership and supporting revenuedriven initiatives
What youll bring
5+ years of experience in healthcare technology implementation or related healthcare fields
Background in healthcare, medical devices, or professional services strongly preferred
Ability to evaluate tradeoffs and drive decisions with crossfunctional alignment
Comfort operating in a matrixed environment with competing priorities
Strong attention to detail and motivation for highlevel problem solving
Experience in fastpaced global environments
Clear, decisive thinking that accelerates team execution
Strong communication, leadership, and relationshipbuilding skills
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $160,000to $220,000annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position is also eligible for discretionary bonuses and long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
US Benefits at Baxter (except for Puerto Rico)
This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site:
