Associate Director - Customer Interaction Suite

Tata Communications

$138K — $182K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of enterprise sales experience
  • Experience in account management with technology services companies (telecom, hardware, software, applications, cloud services)
  • Strong business acumen coupled with technology knowledge
  • Ability to translate customer business information into actionable insights
  • Proven ability to influence and collaborate across functions
  • Strong understanding of enterprise networking trends and competitive landscape

Responsibilities

  • Build and execute growth and go-to-market strategies for product portfolio
  • Identify and establish regional alliances with solution partners
  • Develop long-term alliances with high-potential customers
  • Analyze client requirements and propose compelling solutions
  • Lead technical discussions in collaboration with technical teams
  • Achieve revenue targets and ensure pipeline growth
  • Manage negotiation and closure of deals, coordinating cross-functional teams

Benefits

  • Medical, Dental, and Vision Coverage
  • 401k plan
  • Paid leave according to company policies
  • Eligibility for sales-based incentive program
Full Job Description
Responsible for driving deeper and wider customer engagements in Customer Interaction domain with the objective of identifying and developing opportunities for growth. The role will be involved in building trusted relationship with a client, understand their value proposition and help them solve their critical business problems. This is a tactical role which contributes to defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit's overall results" Responsibilities Build and execute the growth strategy and the go to market strategy for the respective product portfolio in the region. Identify solution partners and establish regional alliances to develop market and segments. Identify high-potential customers and building long-term alliances. Understand and analyze client requirements, determine the best solution fit and create a compelling proposition. Lead the technical conversations with the clients working alongside the technical architect team. Deliver Revenue Targets and Pipeline Growth Lead client negotiations, manage deal progression and deal closure by ensuring cross functional teams (BD Teams, Bid Management, Solutions, Legal, Commercial, etc.) are well aligned in stitching a deal together for the customer. Proactively identify the problem area internally with product & solutions team, setting up periodic bid calls between, sales, legal, commercial, solution & product to propose the desired solution to customer, prioritize on key opportunities to gain faster closures. Minimum qualification & experience Enterprise sales experience. Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in account management role. Desired Skill sets Proven record of coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions. Able to translate business information from customer and Provide insights to Solutions, SME, and product to enable development of proposal. Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to influence without authority. Strong understanding of latest trends in enterprise networking space, including the competitive landscape Tata Communications operates within. Base Salary Range: $138,922 - $182,683. The salary may be adjusted within this range based on the candidate's qualifications, experience, and the specific needs of the position Benefits Summary: We offer Medical, Dental and Vision Coverage, as well as a 401k plan, and paid leave under our policies. Other Compensation: The position is eligible to participate in a sales-based incentive program

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