Position title: Associate Director, Customer Facing Effectiveness

Department: Customer Facing Capabilities

Location: Toronto, ON

Main responsibilities:

• Drive effectiveness of Customer Facing Capabilities support optimal field resources deployment (GTM) cross GBU in alignment with strategic corporate imperatives.
• Localize and drive implementation of global policies, internal controls and process guidance's to boost standardization and simplification: field activity management, incentives and target setting, customer segmentation and targeting, field design and resource allocation.
• Drive execution of field effectiveness KPIs and tools.
• Collaborate with other GTMC pillars, GPOs and Digital to avoid any fragmented solution.
• Collaborate for the co-building of transformation programs (e.g. Turing, GenAI, new tools).
• Ensure priority support to new launches.
  
  Continuously improve the Customer Facing Operations Team.
• Ensure the accomplishment of financial budget requirements and targets.
• Delivery of best-in-class and best-in-cost support to our businesses and respective field forces.
• Identify and address key local challenges and bottlenecks.

About you

Experience:

• 8+ years of experience working in a Commercial Operations environment, especially in supporting field force operations.
• Project management background.
• Proven delivery of outstanding results.

Personal Characteristics:

• High persistency and resilience, hands-on, accountability, creativity, initiative, stress management, learning agility, result orientation, ability to work on one's own, continuous improvement, listening skills.

Soft and Technical skills:

• Business: Numerate and with good analytical skills; Ability to prioritize; Financial acumen; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners; Has well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met.

Education:

• Bachelor's degree with a preferred focus in Business Administration, Finance or a similar field.

Languages:

• Excellent knowledge of English and French language (spoken and written)

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs.

AI Usage

"Artificial Intelligence" refers to any systems that use automated processes, including algorithms and machine learning, to analyze data and make predictions, inferences, decisions, or recommendations without direct human involvement. These systems may process personal information to identify patterns, improve services, or support decision-making. The Company may use Artificial Intelligence for purposes including, but not limited to, resume screening and hiring, scheduling interviews or meetings, conducting surveys, matching skills with potential job openings, interview scoring, ensuring compliance with regulations applicable to our industry, and activities related to performance evaluation. Information collected and processed by the Company's Artificial Intelligence systems may include the personal information detailed above and calendar availability. It excludes the information collected and processed for monitoring purposes. You should contact Human Resources if you have a question or concern regarding your personal information. You can also contact Canada's Privacy Officer via Sanofi's data subject request portal, Data Subject Rights Webform. The Data Subject Rights Webform can also be used to request access or correction of your personal information and file a complaint.

#GD-SA
#LI-SA

#LI-Onsite

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

The salary range for this position is:
124,800.00 - 174,800.00 (Includes target bonus)
Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefits programs, and additional benefits information can be found through the (CA)LINKOR (US) LINK.

La fourchette salariale pour ce poste est la suivante:
124,800.00 - 174,800.00 (Comprend le bonus cible)
La rémunération finale sera déterminée en fonction de l'expérience démontrée, des compétences, du lieu de travail et d'autres facteurs pertinents. Les employés peuvent être admissibles à participer aux programmes d'avantages sociaux de l'entreprise, et des informations supplémentaires sur les avantages sociaux peuvent être trouvées via le lien