Job Summary: Responsible for supporting Special Servicing operations through the management of disbursements, loan transfers, research requests, and escalations. Serves as a key liaison between Special Servicers and internal stakeholders, ensuring timely resolution of inquiries and effective handling of high-volume workflows. The role requires commercial mortgage servicing knowledge, sound judgment, and the ability to work independently in a fast-paced, deadline-driven environment.
Responsibilities:- Process and track workflow tasks and escalate issues to management or appropriate parties as needed for Special Servicers and internal stakeholders.
- Review loan documents and assist with processing disbursements, payments, and wire requests according to established procedures.
- Assist with the transfer of loans into and out of Special Servicing by following documented processes.
- Handle a high volume of daily activity, including managing emails and processing transactions accurately and efficiently.
- Monitor personal workload and promptly report any volume or operational concerns to supervisors.
- Complete assigned tasks within required deadlines while maintaining accuracy in a fast-paced environment.
- Communicate effectively with Special Servicers, internal teams, and escalate complex issues to senior staff as appropriate.
- Participate in team training sessions and contribute to the development and maintenance of process documentation.
- Support the onboarding and training of new team members as directed.
- Make routine operational decisions within established guidelines and seek guidance for non-standard situations.
- Apply knowledge of commercial mortgage servicing to perform daily responsibilities and support team operations.
Required Qualifications:- Bachelor's degree in Real Estate, Business, Finance, Accounting, or a related field.
- 5+ years of experience in Commercial Real Estate Loan Management, workout, restructuring, special servicing, and/or property repositioning required. Commercial Loan Management, or equivalent experience demonstrated through work experience, training, military service, or education.
- Understanding of commercial real estate transactions, industry terms and capital markets
- Demonstrated capacity to achieve results in a dynamic setting.
- Skilled in managing sensitive information while upholding privacy.
- Handling workload and special projects efficiently.
- Strong verbal and written communication skills.
- Organizational and administrative skills.
- Ability to work both independently and within a team environment.
