Eli Lilly

Associate Director, Content Operations

Eli Lilly • $127K — $187K *
Indianapolis, IN 46227In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree
  • 3+ years in a regulated industry (e.g., pharma)
  • 3+ years in content supply chain experience including project management
  • Experience with internal/external agencies and procurement processes
  • Proficiency in project management tools like Wrike or Workfront

Responsibilities

  • Lead operational strategic content planning and project execution for multiple brand archetypes
  • Connect brand strategy with campaign-level project execution
  • Advise brand teams on capacity and resource utilization
  • Ensure prompt delivery of projects aligned with marketing objectives
  • Conduct backlog reviews to prioritize content supply chain opportunities

Benefits

  • Strong emphasis on professional development and training
  • Collaborative work environment fostering teamwork
  • Opportunity to drive strategic decisions impacting patient outcomes
  • Engagement with leading-edge marketing tools and techniques
  • Travel opportunity within reasonable limits (0-10%)
Full Job Description
Position Description:

  • The purpose of the Associate Director, Content Operations is to serve as a trusted partner to Brand, Medical, Legal, Regulatory, external Agency, Lilly Capability Center India (LCCI), Lilly Marketing Studios, and other cross-functional partners to lead operational strategic content supply chain planning and project execution. The Associate Director, Content Operations is accountable for strategic brand planning and content operations across multiple brand archetypes. They will be accountable for leading and improving critical metrics including, but not limited to, quality, speed, value, throughput, productivity, team health, reuse, and compliance throughout the Content Supply Chain for their respective brands. They are expected to connect brand strategy to project execution at a campaign-level, advise brand teams on capacity and resource utilization in our blended agency model, and achieve customer experience objectives by driving speed and efficiency throughout the content supply chain. The Associate Director, Content Operations will bring to bear strong internal and external partnerships to inspire accountability for adoption and pull-through of solutions. When needed, the Associate Director, Content Operations will rapidly advance issues so that leadership can be proactively engaged in solutions and trade-off decisions across the content supply chain. The Associate Director, Content Operations will recommend appropriate coaching or corrective actions to ensure team health across the multiple partners involved in the execution of the content supply chain. They will ensure the prompt and successful delivery of projects according to marketing needs, objectives, and capacity; and challenge strategies not aligned to brand positioning or ground-breaking initiatives. They will act as an initial point of contact for questions about projects across the content supply chain and run the overall content supply chain workflow.
  • The Associate Director, Content Operations role reports to the Senior Director, Content Operations.

Key Objectives/Deliverables:

  • Know Lilly, our customers, internal and external business partners, and our purpose
  • Demonstrate deep understanding of your role and associated work, information and material flows, processes, procedures, systems, and methods.
  • Show understanding of your internal and/or external business partners' people, processes, and technology (e.g., CIQ, VVPM, Workfront).
  • Model understanding of Lilly's products, indications, and therapeutic areas.
  • Model understanding of existing tools, how they are designed, who uses them, etc.
  • Demonstrate working knowledge of Medical, Legal, and Regulatory "areas of concern" for their brands/indications.
  • Understand content/project/tactic types, associated requirements, and model strong knowledge of the content supply chain.
  • Make patients' lives better, embrace Team Lilly, invite and adopt change, and advocate for the organization while getting work done compliantly.
  • Maintain deep understanding of customer plans and brand priorities; lead operational strategic planning and serve as brand partner for business planning
  • Develop effective relationships with peers at engaged agencies, vendors, and internal capabilities across the content supply chain.
  • Understand evolving standard methodologies for communicating with customers in various promotional channels.
  • Exhibit understanding of the healthcare environment, the pharmaceutical industry, and marketplace.
  • Demonstrate understanding of how to influence/lead operating expenses and how they impact contribution to Lilly.
  • Possess understanding of Lilly's compliance standards and quality requirements (e.g., CIQ, MLRO processes, AI technologies, content standards, FDA, etc.).
  • Maintain working knowledge of the unique requirements and considerations associated with supported brands.
  • Lead operational strategy and project execution across the content supply chain
  • Ensure that the right work is done by the right agency/vendor/internal responsible team
  • Serve as primary partner to cross functional team during business planning; coordinate across the content supply chain to create initial master backlogs in accordance with capacity constraints
  • Review and manage scopes of work; coordinate with cross functional partners to update as needed (i.e., new competitors, market events/shifts, new opportunities, new channels)
  • Lead prioritization discussions; engage peers as needed to counsel brand teams and avoid wasteful approaches to achieving customer experience objectives
  • Lead backlog reviews across business areas to prioritize opportunities and ensure alignment with content s. Develop initial sprint calendars and partner with Promotions Managers to adjust as necessary based on progress and team capacity
  • Ensure the prompt and successful delivery of solutions according to marketing needs, objectives, and capacity
  • Assist with issue partner concerns during all aspects of content supply chain
  • Communicate project needs and scope through our internal studio
  • Act as point of contact for marketing materials lifecycle for all collaborators
  • Lead overall content operations for respective brand
  • Optimize Effectiveness across Content Supply Chain
  • Ensure focus on Team Lilly approach and enhance collaboration across all engaged factions (Marketers, MLRO, external agencies/vendors, internal partners, LMS)
  • Conduct periodic team health discussions with engaged sides to identify points of tension and room for improvement
  • Find ways to improve understanding of requirements and process by the extended team; coordinate with internal partners to deliver training as needed
  • Review status reports and process metrics, and direct improvement openings to LMS Ops
  • Lead Escalations and conflict resolution
  • Advocate for each brand's unique character, and quality and readiness

Basic Requirements:

  • Bachelor's Degree
  • 3+ years of experience working within a regulated industry (e.g., pharma)
  • 3+ years of relevant external or internal content supply chain experience, including account management, capacity management, project management and content supply chain workflows
  • Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1

Additional Preferences:

  • Experience working with internal or external agencies/vendors, procurement, and with scoping/business planning tools and techniques
  • Experience with capacity management, prioritization, project management and content operations tools and techniques
  • Proficiency in guiding teams to make trade-off decisions
  • Skill in anticipating and addressing problems
  • Capability to drive solutions and operational critical metrics
  • Experience in operational strategizing
  • Management of scope of work for a customer
  • Strong relationship-building skills across multiple business areas
  • Demonstrated verbal and written communication skills
  • Confirmed planning and organizational skills
  • Deep understanding of HCP focused content platforms (e.g., Medscape, Doximity, Epocrates) and experience planning campaigns that employ related service offerings
  • Experience with campaign and project management software (e.g., Wrike, Workfront, Scope Deliver, CAP)
  • Validated ability to handle multiple projects at a time
  • Product Launch experience
  • Strong Project Management Foresight
  • Experience with promotional approval systems (e.g., Veeva Vault Promo Mats)
  • Able to influence, collaborate and work effectively on a team
  • Demonstrated passion and the ability to work under pressure to meet deadlines
  • Skilled at analysis, judgment and decision making, with an eye toward quality and improvement

Other Information:

  • Some travel required (0-10%)
  • Position based in Indianapolis


About Eli Lilly

ICOS Corporation is a biotechnology company that engages in the discovery, development, and commercialization of therapeutic products. It is engaged in the commercialization of treatments for unmet medical conditions, such as benign prostatic hyperplasia, hypertension, pulmonary arterial hypertension, cancer, and inflammatory diseases. It is the developer of a treatment known as Cialis (tadalafil), a product for the treatment of erectile dysfunction through its joint venture with Eli Lilly and Company in North America and Europe. It is also engaged in contract manufacturing services for third parties. It is in a strategic alliance with Solvay Pharmaceuticals, Inc. ICOS Corporation was established in 1989, based in Bothell, Washington. It is currently operated by Eli Lilly and Company.

Eli Lilly Careers

Joining Eli Lilly offers an unparalleled opportunity to become part of a leading global team dedicated to creating a healthier future. As a company revered for its commitment to innovation and leadership in the pharmaceutical industry, Eli Lilly is where your professional journey can flourish. Work You’ll Do At Eli Lilly, we are passionate about transforming patient care and advancing medical innovation. Our team at Eli Lilly is at the forefront of developing groundbreaking solutions in healthcare. By joining us, you will collaborate with some of the brightest minds in the industry, using cutting-edge technology to make real-world impacts. Lead with Innovation and Leadership Eli Lilly stands out in the marketplace by integrating deep industry expertise with robust research and development efforts. We are looking for professionals who are eager to drive change and lead the way in developing therapeutic breakthroughs. Explore Job Opportunities and Growth Eli Lilly offers a variety of career paths, including full-time positions and internships, across multiple functions such as research, marketing, IT, and sales. Whether you are a seasoned professional or a recent graduate, Eli Lilly provides an environment that promotes career growth and learning opportunities. Our commitment to diversity and leadership training ensures that every employee can achieve their potential. Be Part of Our Team Our team at Eli Lilly is committed to excellence and driven by a mission to improve lives. Employees enjoy a supportive culture that values collaboration, creativity, and diversity. We believe that a diverse workforce fosters innovation and helps us better connect with the communities we serve. Benefits and Culture Eli Lilly is dedicated to supporting our employees, offering competitive benefits, wellness programs, and comprehensive health care. Our culture is built on a foundation of respect, integrity, and quality, making Eli Lilly not just a great place to work, but a community to grow with. Networking and Professional Development Eli Lilly encourages continuous professional development and networking. With access to various training programs and mentorship opportunities, employees can enhance their skills and advance their careers. Our leadership is committed to nurturing talent through effective training and development strategies. Join Our Team Discover the exciting job opportunities at Eli Lilly by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who are passionate, innovative, and ready to contribute to our mission of making life better for people around the globe. Stay Connected Keep up to date with the latest at Eli Lilly by following our careers blog. Gain insights from industry leaders and get tips on everything from crafting the perfect resume to preparing for your interview. Eli Lilly is not just a company—it's a place where you can make a difference. Explore the positions available and find out how your talents can help change the world. SEARCH ELI LILLY JOBS Stay ahead in your career with Eli Lilly, where innovation, leadership, and a commitment to diversity and growth lead the way to future advancements.
Learn more about Eli Lilly
Size
35,000 employees
Market Cap
$344.2 billion
Industry
Pharmaceuticals & Biotech
Net Income
$6.1 billion
Founded
1876
5 Year Trend
+5.9%
Revenue
$24.5 billion
NASDAQ
LLY
* Ladders Estimates

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