Job Duties:- Lead the enterprise and regional rollout of Longevity and AI enablement programs, translating organizational strategy into actionable site- and regional-level workflows.
- Maintain the enterprise Consumer Health & AI Playbook, covering clinical intake, front-desk workflows, product guidelines, vendor coordination, and compliance standards.
- Collaborate with Clinical Leadership, Marketing, and Operations to design best-practice patient journeys, standardized launch checklists, and go-to-market strategies.
- Direct and mentor a team of Consumer Health Field Trainers, establishing field coaching cadences, site visitation schedules, and individual accountability metrics.
- Oversee the development of standardized training modules, front-desk scripting, job aids, patient consent protocols, and "Train-the-Trainer" frameworks.
- Ensure consistent instructional delivery across all outpatient imaging centers and regional operations.
- Lead multi-region and site-level performance tracking, monitoring attachment rates, Longevity volume, conversion metrics, and consent compliance, driving performance against budgeted volume, adoption, and revenue targets in partnership with Operations and regional leadership.
- Produce standardized scorecards and deliver executive summaries and strategic recommendations to regional directors and executive leadership.
- Identify underperforming centers or regional workflow bottlenecks, deploying field trainers to execute targeted corrective action plans.
Leadership Responsibilities:- Lead, mentor, and develop team members to consistently achieve performance goals.
- Deliver timely, constructive feedback, recognizing achievements and addressing performance issues when needed.
- Assess staffing requirements and partner with HR to recruit, hire, and seamlessly onboard new employees.
- Cultivate a positive and collaborative, patient first-driven workplace culture that reflects the company's mission and vision, with a focus on engagement and retention.
- Make strategic, well-justified decisions in alignment with organizational policies and objectives.
- Direct operational, budgetary, and financial activities within area of responsibility.
Education and Experience:- Bachelor's degree in Healthcare Administration, Business, Education, or a related field required; Master's degree preferred.
- 5+ years of progressive leadership experience in multi-site healthcare operations, clinical practice management, or healthcare product/program rollout.
- Demonstrated experience managing direct reports and leading cross-functional enablement or training initiatives across multiple regions.
Work Environment & Physical Requirements:Ability to travel regionally and enterprise-wide as needed (up to 30-40%).
