Job DescriptionWhat will you be doing in this role?The Associate Director, Clinical Operations is responsible for organizing, directing and oversight of daily operations. Responsible for management of operational programs and services, financial oversight and staff management. Assumes fiscal responsibility through preparation of operational, capital and academic budgets for respective departments. Serves as liaison with medical staff, ancillary departments and other personnel to ensure patient advocacy. Guides and precepts nursing staff in the provision of nursing care/practice consistent with nursing standards. Promotes the maximum growth and development of each employee, supports research and participates in strategic planning, both long and short-term departmental goals.
Primary Duties and Responsibilities- Promotes departmental focus by establishing goals consistent with organizational practice. Collaborates and coordinates interdepartmental problem solving which supports and enhances operational flow and department efficiency.
- Develops business and operation plans for the departments and for specific programs by preparing, monitoring and controlling budget and ensuring conformity with established budgetary goals. Manage monthly reports to explain variances and make recommendations for corrective action, as needed.
- Reviews and approve departmental expenditures for appropriateness and compliance within budget; reduces expenses and generates increased revenue.
- Creates policies and procedures and implement performance improvement initiatives and set up data collection processes and reporting systems as necessary.
- Develops staffing plan to ensure appropriate staff level based on patient volume and activity. Responsible for hiring, maintaining and improving competencies, and staff development to increase their skills, knowledge and experience. Conduct performance reviews, disciplinary actions and action plans. Supervises the day-to-day work of employees, assigns work, ensures tasks are completed and deadlines are met.
- Responsible for assuring staff competency for implementation regarding the provision of age related patient care. Provides appropriate assessments, interventions and evaluations of patients with consideration of developmental milestones in the adolescent, adult and geriatric patient population.
- Drives and ensures positive and effective full service patient care to include patient advocacy. Assures that the unit maintains a patient focus by serving as a role model with consistent focus of customer relations, providing feedback regarding positive and negative patient comments and participating in customer satisfaction initiatives
- Ensures compliance with all federal, state and municipal laws, regulations and ordinances of respective clinical support programs. Maintain staff compliance with CSMC policies, procedures, standards of care, clinical guidelines and protocols.
- Maintains positive work climate, ensure appropriate staff education, promote environment that foster self-directed staff, assist employees to develop and contribute to the organization, and applies human resource policies fairly and consistently.
- Applies Improving Organizational Performance principles in daily oversight of the department/unit.
QualificationsEducation, Experience, & Travel Requirements:- High School Diploma/GED required. Master's Degree in Healthcare Administration, Public Health, Business Administration, Science in Nursing, and/or related strongly preferred.
- Five (5) years of experience within a healthcare setting such as medical, surgical, stroke, radiation and/or related department/unit required.
- Four (4) years of experience managing academic clinical department(s), service line(s), and/or related required.
- Three (3) years of supervisory or management experience and overseeing department(s)/service line(s) in a healthcare setting required.
- Experience in managing academic affairs strongly preferred.
- Travel required as needed by the department.
