DescriptionThe Associate Director of Clinical Case Management & Crisis Support is a multifaceted role within Counseling and Psychological Services (CAPS) overseeing acute clinical services, and is a part of the CAPS Leadership.
KEY RESPONSIBILITIES:
- This is a 12-month full-time position that assists in the development and implementation of the center's mission and vision as well as the day-to-day management of CAPS.
- In collaboration with the Executive Director, The Associate Director assumes primary leadership for crisis response, hospitalization coordination, post-hospitalization processes, and clinical case management.
- This position may also provide primary supervision for trainees as well as clinical staff under training/provisional licenses.
- In consultation with the Executive Director of CAPS, this position will develop, implement, and evaluate policies and procedures that strengthen crisis response, continuity of care, and risk mitigation efforts aligned with the mission of strategic priorities of CAPS and Campus Life.
- The Associate Director also participates in the general clinical functions of a multidisciplinary and multifaceted university counseling center to include, but not limited to, initial consultations/assessments, brief goal-oriented individual & couples/relationship counseling, group counseling, consultation/on-call and outreach.
- May require some evening hours and occasional weekend duties, particularly in the need to respond to campus critical incidents and outreach-related requests.
- Employees of CAPS are essential and expected to work on-campus in accordance with policies within the division of Campus Life.
- CAPS is a part of the Health and Wellbeing portfolio which includes the Center for Student Wellbeing, Office of Respect, and Student Health Services.
ESSENTIAL FUNCTIONS CLINICAL:
- Provides culturally responsive, comprehensive, high-quality, evidenced-based individual, couples/relationship, group psychotherapy, and referrals as needed to a diverse student body (in-person and virtually).
- Provides crisis intervention, assessments, brief interventions, counseling, treatment, and consultation in individual and group modalities to undergraduates, graduates, and professional students presenting with a varied clinical concerns.
- Participates in a rotating on-call schedule as needed for after-hours consultation related to student urgent mental health needs.
- Carries an appropriate treatment caseload, including individual therapy cases and leading and/or co-leading groups and workshops when appropriate, and takes responsibility for ongoing monitoring and management of case assignments.
- Develops, implements, monitors, and modifies clinical treatment plans that reflect evidence-based interventions that can be accomplished in a short/brief goal-oriented treatment model.
- Plans and facilitates treatment coordination and communication as needed, with campus partners (e.g., Student Health Services, Office of Respect, Center for Student Wellbeing), and external agencies (e.g., inpatient) to ensure students are receiving the appropriate level of care based on presenting concerns.
- Adheres to agency standards regarding case management, documentation, and scope of services.
- Participates as an active and engaged member of the team, including staff meetings, multicultural seminars, case conference, professional development, and other organizational meetings; consulting appropriately with colleagues and supervisors and campus partners; and engaging in other duties as assigned.
LEADERSHIP:
- Engages as an active member of the CAPS leadership team.
- Supervises, evaluates, and provides feedback for direct reports.
- Creates and delivers relevant evaluations and reports related to services.
- Represents CAPS at university-wide committee meetings and campus events as appropriate; some weekend and after-hours may be required.
- Serves as a consultant to the university community and collaborates with campus partners on mental health issues.
- May assume administrative functions of the center as designated by the executive director in their absence.
- Advises, trains, and mentors student groups and leaders invested in mental health.
- Develops and maintains national networking relationships in areas of responsibility through various professional organizations.
ADMINISTRATIVE:
- Oversees crisis support and intervention, consultation, and collaboration with other treatment providers and campus partners for students with acute clinical concerns.
- Serves as the primary liaison with campus partners (e.g., OUE, SIS, Respect, Athletics, EPD) for clinical case management.
- Develops processes related to crisis support to include, but not limited to, hospitalization and post-hospitalization protocols.
- Serves as primary liaison for after-hours support via Protocall and other telehealth platforms to include TimelyCare and Thriving Campus.
- Provides regular reports to Executive Director on acute clinical presenting concerns/trends.
- Attends university CARE Team meetings and documents information in CAPS' electronic health record system as appropriate, elevates cases within CAPS, and consults with assigned therapists.
- Oversees contract clinicians.
- Acts as the point person for coordination and consultation of all mental health related hospitalizations and post-hospitalization processes at CAPS.
- Manages all insurance referral processes.
- Develops and maintains community referral database.
- Performs other related duties as required.
MINIMUM QUALIFICATIONS:
- A doctoral degree in counseling psychology or clinical psychology, OR a master's degree in social work or a related field.
- Six years of clinical experience is required.
- Licensed or licensed eligible in the state of Georgia and must obtain license no later than 12 months after the start date.
- Professional and demonstrated commitment to multicultural humility and delivery of clinical experiences with diverse populations.
- Strong case formulation, assessment and treatment, and crisis intervention skills, including the ability to work clinically with a diverse student body.
- Leadership/administrative experience within a mental health organization.
NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.
