IQVIA

Associate Director, Client Services

IQVIA$86K — $239K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • Experience in client services or account management
  • Proven experience in managing teams
  • Strong technical aptitude with quick learning ability
  • Experience in training clients or internal teams
  • Excellent communication and project management skills
  • Preferred experience with data analytics and technology solutions

Responsibilities

  • Lead and develop a high-performing client services team
  • Build trusted relationships with clients
  • Translate client needs into actionable service plans
  • Serve as an escalation point for complex issues
  • Drive adoption of data and technology across client accounts
  • Monitor service delivery metrics for high-quality outcomes
  • Collaborate with cross-functional teams for client success
  • Identify and implement process improvements

Benefits

  • Opportunity to shape client engagement strategies
  • Dynamic work environment with potential for impactful outcomes
  • Chance to influence client strategy and service delivery
  • Involvement in onboarding and training for new technologies
Full Job Description
Job Overview

Leads a team of client service professionals responsible for delivering high-quality service and maximizing client value. This role partners closely with clients and internal teams to drive successful adoption of data and technology solutions. The position offers the opportunity to shape client engagement strategies, lead a high-performing team, and drive impactful outcomes in a dynamic environment.

What You Will Do
  • Lead, coach, and develop a high-performing client services team
  • Build strong relationships with clients and act as a trusted partner
  • Translate client needs into actionable solutions and service plans
  • Serve as an escalation point for complex client issues
  • Drive adoption of data and technology solutions across clients and teams
  • Monitor performance and service delivery metrics to ensure high-quality outcomes
  • Collaborate with cross-functional teams to deliver client success
  • Identify process improvements and drive operational efficiencies


Technical Expertise
  • Quickly learn new platforms, tools, and data solutions
  • Translate technical concepts into clear guidance for clients and internal teams
  • Lead onboarding, training, and ongoing enablement for new capabilities
  • Support clients and teams in effectively utilizing technology solutions


Impact & Opportunities
  • Lead and develop a growing client services team
  • Influence client strategy and service delivery outcomes
  • Drive adoption of innovative platforms and solutions
  • Partner with leadership and cross-functional stakeholders


Qualifications
  • Bachelor's degree required
  • Experience in client services, account management, or related roles
  • Proven people management experience
  • Strong technical aptitude and ability to learn new systems quickly
  • Experience training internal teams and/or external clients
  • Strong communication, project management, and stakeholder management skills
  • Experience working with data, analytics, or technology-driven solutions preferred


The potential base pay range for this role, when annualized, is $86,000.00 - $239,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

Keep Up to Date

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ

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