Associate Director - Client Growth Partner (Hospitality)

Nagarro

$125K — $150K *
US-AnywhereRemote in United States
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of key account leadership with a focus on large accounts ($20M+) in professional services.
  • Experience building relationships with senior client executives (CIOs, CTOs, CDOs).
  • Proven knowledge and fluency in AI applications within specific industries.
  • Strong commercial acumen for deal shaping and business case construction.
  • Collaborative approach to working with teams, maintaining humility and accountability.

Responsibilities

  • Drive portfolio growth by 15% or more year-on-year.
  • Meet revenue targets through strategic account planning and client collaboration.
  • Influence the CXO agenda and expand service offerings within managed accounts.
  • Engage with AI for Change advisors to ensure top-level representation at the client.
  • Secure client testimonials and references to showcase service quality.

Benefits

  • Opportunity to lead in a high-growth, innovative environment.
  • Engage directly with senior leadership and industry decision-makers.
  • Work at the intersection of technology and business transformation.
  • Be part of a culture that values collaboration and accountability.
Full Job Description
Job Description

Mission:
A high intensity account growth leader who will deliver double-digit YOY growth at one or more key accounts. Will position Nagarro with CXOs as the strategic partner for AI transformation. Will systematically expand the breadth and depth of the engagement.

Outcomes:
  • Grow assigned portfolio by 15%+ YOY
  • Achieve revenue targets, in conjunction with the account''s Custodian of Client Success, through structured account planning, shaping CXO agenda, working with procurement, and collaborating within Nagarro to identify and sell expanded offerings.
  • Establish and maintain a "seat at the top table for AI" in the managed account(s) in partnership with AI for Change advisors and capability leads.
  • Procure public testimonials and references from the client(s) about the quality of Nagarro's work.


Qualifications
  • Has at least 5 years of key account leadership or similar focused experience with a 20+ million account for a well-known professional services firm with a strong account expansion track record.
  • Can credibly engage client CIOs, CTOs, CDOs, and business heads and build warm relationships.
  • AI fluency in an industry context - Can hold a value-led conversation about AI transformation in at least one vertical.
  • Deal shaping and commercial acumen - Can construct and defend a business case. Comfortable in procurement and legal negotiations.
  • Collaborative operator - Works constructively with engineering and capability teams and earns their trust and support. Low ego, high accountability.


Additional Information

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