Associate Director, Client Experience

PCN Entertainment

$100K — $120K *
Food & Beverages
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-5+ years of experience in relevant fields such as nightlife, hospitality, spirits, and experiential marketing.
  • Strong communication skills and ability to build relationships.
  • Highly organized with a keen attention to detail.
  • Commercially minded with confidence in client interactions.
  • Entrepreneurial attitude, demonstrating proactivity and resourcefulness.
  • Ability to thrive in a fast-paced, small-team setting.
  • Willingness to take on hands-on responsibilities.

Responsibilities

  • Serve as the primary day-to-day contact for assigned clients.
  • Build and maintain strong relationships with brand, marketing, and sales teams.
  • Lead regular client check-ins and campaign coordination.
  • Transform client goals into actionable campaigns and timelines.
  • Coordinate with venues, creators, DJs, and partners to execute campaigns.
  • Ensure campaigns remain on schedule and within defined scope.
  • Track and report on key performance indicators for campaign success.

Benefits

  • Opportunity to work in a dynamic startup environment.
  • Engagement with influential partners in nightlife and hospitality.
  • Hands-on involvement in client campaigns and strategy.
  • Potential for personal and professional growth within the company.
  • Flexibility and variety in job responsibilities.
Full Job Description
Job function:

The Associate Director, Client Experience is a hands-on client and campaign role responsible for helping PCN Collection deliver great experiences and measurable results for beverage brand clients.

You'll work closely with PCN leadership, clients, venues, creators, DJs and other partners to help take campaigns from strategy, execution, reporting, renewal.

This is an early-stage startup role for someone with experience in nightlife, hospitality, spirits, beverage, events, experiential or agency work who is ready to take on more responsibility.

What you'll do:

Client Experience
  • Serve as a day-to-day contact for assigned clients.
  • Build strong relationships with brand, marketing and sales teams.
  • Lead client check-ins, updates and campaign coordination.
  • Keep clients informed, organized and confident in PCN.

Campaign Execution
  • Help turn client objectives into campaigns, timelines and deliverables.
  • Coordinate venues, creators, DJs, events and other partners.
  • Keep campaigns on schedule and within scope.
  • Solve problems quickly and make sure things get done.

Strategy & Reporting
  • Support campaign strategy using PCN's Culture Distribution System: Positioning, Distribute, Activate, Influence, Sell, Reorder, Optimize
  • Track KPIs such as product trials, venue placements, menu placements, case velocity and content reach.
  • Help prepare client reports and recommendations.

Growth
  • Identify opportunities to expand existing accounts.
  • Support proposals, pitches and new business.
  • Help build relationships across PCN's hospitality, nightlife and cultural network.

Who You Are
  • 2-5+ years of experience in nightlife, hospitality, spirits, beverage, events, experiential marketing, media or an agency.
  • Strong communicator and relationship builder.
  • Highly organized and detail-oriented.
  • Commercially minded and comfortable working with clients.
  • Entrepreneurial, proactive and resourceful.
  • Comfortable working in a fast-moving, small-team environment.
  • Willing to roll up your sleeves and help wherever needed.

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