Job DescriptionAssociate Director, Change ManagementDigital is the multiplier that enables Development Sciences and Clinical Supply (DSCS) to drive faster experimentation, more efficient processes, and higher-confidence decisions across the portfolio. DSCS Digital Technologies (DDT) is responsible for pioneering and deploying digital and data capabilities that enhance speed, capacity, and robustness across DSCS.
The
Associate Director, Change Management will lead the people and adoption strategy for DDT's digital transformation portfolio, ensuring successful implementation and sustained use of digital capabilities, governance processes, and new ways of working.
This role partners with DDT leadership, program teams, and functional stakeholders to
drive engagement, readiness, adoption, and value realization, embedding change management within program delivery and governance structures.
The Associate Director, Change Management will:- Lead development and execution of integrated change management strategies across DDT programs and use cases
- Partner with DDT Leadership Team, workstream leads, and use case owners to align change strategy with program objectives and value realization
- Drive stakeholder engagement, including impact assessments, readiness planning, and sponsor alignment
- Establish and lead a change agent / champion network to support adoption across DSCS
- Define and execute communications and training strategies to support awareness, understanding, and behavior change
- Track adoption metrics, risks, and resistance, implementing mitigation actions to ensure sustained adoption
- Support post-go-live activities including reinforcement strategies, hypercare, and continuous improvement
- Provide coaching and guidance to program teams and sponsors on change management best practices
- Drive alignment between change strategy, communications, training, and delivery teams to ensure integrated execution
Knowledge, Duties & Responsibilities Include:- Develop and maintain change impact assessments across people, process, and technology dimensions building out the necessary details within the project schedule.
- Establish stakeholder engagement strategies, including sponsor spine and governance alignment
- Design and implement communication and engagement plans tailored to multiple audiences (executive, functional, end-user)
- Partner with Learning & Development to define training strategy and enable capability building across teams
- Ensure consistent application of change management frameworks, tools, and templates across DDT initiatives
- Monitor adoption, engagement, and behavior change using defined KPIs and feedback loops
- Identify risks to adoption and implement mitigation strategies to reduce resistance and accelerate uptake
- Develop executive-ready materials, including presentations, talking points, and change updates
- Facilitate workshops and alignment sessions across cross-functional teams
- Contribute to continuous improvement of DDT change management practices and playbooks
QualificationsEducation:- Bachelor's Degree required; advanced degree (MBA, MS, or equivalent) preferred in business or pharma related field
Required Experience and Skills:- 5-10+ years of experience in change management, digital transformation, or organizational effectiveness within Pharma/Biotech.
- Proven experience leading large-scale, cross-functional change initiatives
- Strong stakeholder engagement and influence skills across senior leadership and global teams
- Demonstrated ability to develop and execute adoption, communication, and training strategies
- Experience working in program delivery environments with integrated governance and stage-gate processes
- Strong business acumen and ability to align change efforts to measurable business outcomes
- Excellent communication skills, including executive storytelling and presentation development
- Demonstrated ability to coach leaders and teams on change management practices
- Experience working in complex, matrixed organizations
Preferred Skills:- Experience in process development
- Familiarity with digital and data platforms (analytics, automation, data foundation)
- Experience supporting hub-and-spoke operating models
- Knowledge of change methodologies (e.g., Prosci, CEM, SRF)
- Experience building and scaling change networks
Required Skills:Change Management, Digital Transformation, Stakeholder Engagement, Communications Strategy, Training & Capability Building, Adoption Strategy, Governance Integration, Change Impact Assessment, Cross-Functional Leadership, Program Support, Executive Communication, Organizational Change, Continuous Improvement, Data-Driven Decision Making
Preferred Skills:Change Frameworks (Prosci, CEM, SRF), Pharmaceutical R&D, Data & Digital Platforms, Automation & Workflow, Portfolio Management, Value Realization
Required Skills: Adaptability, Adaptability, Automation, Biopharmaceutical Industry, Chemical Engineering, Customer-Focused, Data-Driven Decision Making, Digital Platforms, Digital Transformation, Drug Product Development, Estimation and Planning, Executive Communications, Financial Management, Manufacturing Quality Control, Mitigation, Organizational Effectiveness, Pharmaceutical Process Development, Portfolio Management, Portfolio Risk Management, Process Control Automation, Process Optimization, Product Formulation, Safety Compliance, Stakeholder Engagement, Stakeholder Management {+ 2 more}
Preferred Skills: Employee Status: Regular
Relocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements:Hybrid
Shift:Valid Driving License:Hazardous Material(s):Job Posting End Date:07/8/2026
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