Gartner

Associate Director, Change Management

Gartner • $108K — $148K *
Arlington, VA 22204In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 5+ years in Sales, Operations, or Communications roles
  • Willingness to learn Sales processes if no prior experience
  • Proven ability to master technology tools quickly
  • Experience with Salesforce preferred
  • Proficient in Google Slides, Microsoft PowerPoint, and SharePoint
  • Exceptional verbal and written communication skills
  • Strong project management and analytical skills
  • Demonstrated collaboration and partnership skills
  • Self-starter with a team mindset
  • Adaptable and results-driven

Responsibilities

  • Serve as Subject Matter Expert for Sales technology tools
  • Collaborate with stakeholders to create impactful change strategies
  • Plan and execute engaging training sessions for Sales technology
  • Support the Sales Technology Champions program
  • Design and manage Sales technology pilots
  • Develop clear communications and resources to drive adoption
  • Track and analyze effectiveness of Change Management initiatives
  • Build strong partnerships with stakeholders to support change efforts

Benefits

  • Generous Paid Time Off policy
  • Charity match program
  • Group medical insurance
  • Parental leave
  • Employee Assistance Program (EAP)
  • Collaborative, team-oriented culture
  • Professional development and unlimited growth opportunities
Full Job Description
About the Role:

The Associate Director, Change Management will play a pivotal role in driving Change Management activities for critical Sales technology initiatives. This position will be responsible for ensuring successful awareness and adoption of Sales technology tools, enhancements, and processes by collaborating with various stakeholders, leading enablement efforts and programs, running pilots, developing effective communications and resources, and measuring the impact of change efforts.

What You'll Do:
  • For a variety of Sales technology tools, serve as a Subject Matter Expert, the main point of contact for Sales (for technology questions/feedback), and the main point of contact for the Sales Technology team (for insight into the world of Sales).
  • Collaborate with and own various calls with Sales Technology, Sales Process, Sales, Operations, and other Team NCVI partners to understand current Sales processes and workflows, enabling the creation of impactful change strategies and materials.
  • Plan, create, and execute engaging trainings for Sales technology tools and enhancements tailored to specific Sales audiences to drive adoption and gather feedback as well as own the overall Sales technology training strategy.
  • Support the strategy and execution of the Sales Technology Champions program.
  • Design, lead, and manage all Sales technology pilots from start to finish in collaboration with the Sales Technology and Sales Process teams.
  • Develop engaging and easy-to-understand communications and resources - including presentations, emails, intranet posts, guides, and videos - to clearly convey key messages and drive adoption.
  • Track and analyze the effectiveness of Change Management initiatives, presenting findings in a clear and compelling manner.
  • Build strong partnerships with various stakeholders, ensuring they understand all change impacts and are fully supported throughout the change journey.
  • Provide constructive feedback to the Sales Technology team to ensure their solutions meet Sales needs and drive business outcomes.


What You'll Need:
  • Bachelor's degree required
  • Minimum of 5 years' experience in Sales (preferred), Operations, or Communications roles
  • If no Sales experience, willingness and ability to quickly learn Sales processes and roles in-depth
  • Proven ability to quickly learn and master technology tools
  • Experience with Salesforce preferred
  • Technical proficiency with Google Slides, Microsoft PowerPoint, and SharePoint
  • Exceptional verbal and written communication skills; ability to articulate messages to diverse audiences using tailored terminology and translate feedback across business units; ability to present and lead calls and trainings in an engaging manner that resonates with audiences
  • Proven ability to effectively lead and manage complex projects, programs, or pilots involving numerous partners
  • Strong attention to detail
  • Strong analytical skills
  • Demonstrated collaboration and partnership skills; ability to build strong connections quickly and exhibit emotional intelligence
  • Confidence to challenge stakeholder thinking constructively when necessary
  • Self-starter with a team mindset; highly motivated to work independently and collaboratively
  • Adaptable and results-driven; ability to manage multiple priorities in a fast-paced environment and deliver on tight deadlines


What We Offer:
  • Competitive salary and generous Paid Time Off policy
  • Charity match program, group medical insurance, parental leave, Employee Assistance Program (EAP), and more
  • Collaborative, team-oriented culture that embraces diversity
  • Professional development and unlimited growth opportunities

Job Requisition ID:114028

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About Gartner

Gartner, Inc. is a research and advisory company that provides information, advice, and tools for leaders in IT, finance, HR, customer service and support, legal and compliance, marketing, sales, and supply chain functions. The company operates in more than 100 countries and has over 16,000 employees. Gartner was founded in 1979 and is headquartered in Stamford, Connecticut.
Learn more about Gartner
Size
16,600 employees
Market Cap
$26.4 billion
Industry
Business Services
Net Income
$266.7 million
Founded
1979
5 Year Trend
+14.1%
Revenue
$4 billion
NASDAQ
IT
* Ladders Estimates

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