About the Role:Dr. Squatch is looking for an
Associate Director of Business Systems to lead the development, management, and optimization of our core business systems and integrations ecosystem. This is a senior leadership role responsible for ensuring our systems align with business objectives, drive efficiencies, and scale with company growth. The Associate Director will own the team's roadmap, drive cross-functional alignment, and develop and execute strategic programs aligned with company goals and OKRs.
The ideal candidate is a leader who is comfortable navigating ambiguity, balancing strategic thinking with hands-on execution, and partnering closely with cross-functional teams to deliver high-quality outcomes.
This role will report to the Senior Director, Technology.
This is a full-time, hybrid role with company benefits based in Marina del Rey, CA.
The anticipated base compensation range for this role will be $150,000 to $175,000. Compensation will be commensurate with the candidate's experience and local market rates.
What You'll Do:- Team Leadership & Development
- Lead, mentor, and develop a team of Business Systems engineers and analysts
- Drive clarity across the team on priorities, ownership, and expectations
- Run effective sprint planning, retrospectives, and team meetings that keep them aligned
- Strategy & Roadmap
- Own and maintain a 12-month roadmap for the Business Systems team, incorporating input from stakeholders across Finance, Operations, eCommerce, and Retail
- Define and communicate quarterly OKRs and focus topics, ensuring alignment between team goals and company priorities
- Proactively identify opportunities to improve systems, reduce manual work, and scale operations
- Assess future business needs, perform cost-benefit analyses, and make recommendations for system enhancements
- Stay ahead of emerging technologies, including AI and automation, and bring a point of view on where and how to apply them within the team
- Systems & Integrations
- Own the end-to-end health and reliability of our enterprise systems ecosystem, including platforms like NetSuite, Celigo, Boomi, Shopify, Orderful,
- Ensure integrations are well-documented, monitored, and maintained, with clear escalation paths
- Lead complex, cross-functional system initiatives from scoping through delivery, maintaining proactive communication with all stakeholders throughout
- Operations & Accountability
- Establish and maintain a structured help desk and ticketing process (JIRA) that provides visibility into request volume, response times, and delivery performance
- Provide regular reporting to leadership on team performance, project status, and key metrics
- Drive a culture of proactive communication, flagging risks early, following through on commitments, and closing the loop without being prompted
About You:- 7+ years of experience in business systems, enterprise applications, or a related field, with at least 2 years in a people management role
- Deep knowledge of ERPs and integration platforms such as Celigo and Boomi
- Experience owning a team roadmap and translating business needs into a prioritized plan
- Experience leading complex, cross-functional initiatives from scoping through delivery, with strong project management skills
- Strong communicator who leads with clarity and keeps stakeholders informed proactively
- Experience implementing or scaling help desk and ticketing processes (JIRA preferred)
- Familiarity with AI tools and a point of view on how they can improve team efficiency
- Highly organized with strong project management instincts, who is able to manage multiple workstreams simultaneously without dropping the ball
- You can get things done without perfect resources, are innovative, and work with a sense of urgency
- You have high standards, take ownership of your work, and are invested in the outcome
- You proactively help others, stay positive, and have a good sense of humor
- You work independently, ensuring work is completed on time, regardless of the challenges that come up
#LI-TC1 #LI-HYBRID #LI-FULLTIME
We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products!
