Kyndryl Holdings, Inc.

Associate Director, AI Innovation Lab Experience Lead

Kyndryl Holdings, Inc. • $143K — $273K *
Dallas, TX 75252In-Person
Enterprise Technology
8 - 10 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • 8+ years of experience facilitating senior-level workshops and strategic advisory engagements in technology or professional services.
  • Strong commercial awareness for pre-sales and opportunity development conversations.
  • Proficient communicator capable of engaging C-suite and senior business stakeholders.
  • Solid understanding of AI and emerging technology trends, translating technical concepts into business value narratives.
  • Highly organized in managing multiple customer engagements effectively.

Responsibilities

  • Lead rapid innovation sessions and workshops with C-suite clients, translating AI concepts into strategic agendas.
  • Build and sustain trusted relationships with customer stakeholders as a knowledgeable advisor.
  • Ensure high standards in the preparation and delivery of customer-facing sessions, with accountability for satisfaction scores.
  • Manage entire customer engagement flows from pre-qualification to post-delivery debrief.
  • Support pre-sales engagements as a catalyst for pipeline creation, aligning Lab experiences with customer priorities.
  • Coordinate preparation and delivery alongside AI Innovation Lab teams, utilizing the right capabilities for each customer context.
  • Champion established methodologies and contribute ideas for process improvements.

Benefits

  • Comprehensive medical and dental coverage for employees.
  • Disability and retirement benefits available.
  • Paid leave and paid time off included in the benefits package.
  • Opportunity for discretionary annual bonus based on performance.
Full Job Description

The Role

Kyndryl is looking to hire an Associate Director, AI and Innovation Lab Experience Lead. In this role you'll be responsible for customer engagement, commercial and pipeline growth, delivery operations and professional development.

This role will be full time, office based position working from our Dallas, TX Innovation lab. Candidates must be based in the Dallas metro area, or be willing to move to Dallas, TX to qualify for this role.

Key Responsibilities

1. Customer Engagement & Experience Delivery

  • C-Suite Facilitation:Lead and personallyfacilitaterapid innovation sessions, workshops, and immersive AI experiences with senior customer stakeholders, including C-suite and functional leaders. Translate complex AI concepts into clear, actionable strategic agendas.

  • Relationship Management:Build and sustain trusted relationships with customer stakeholders across engagements, acting as a credible and knowledgeable advisor throughout the innovation journey.

  • Experience Quality:Ensure every customer-facing session meets the highest standards of preparation, delivery, and follow-up. Take personal accountability for customer satisfaction scores and NPS outcomes.

  • Engagement Continuity:Manage the end-to-end flow of individual customer engagements, from pre-qualification through to post-delivery debrief, ensuring a seamless and differentiated experience.

  • Customer Feedback:Own the collection and analysis of post-engagement satisfaction data, ensuringtimelyresponses and surfacing insights to inform continuous improvement.

2. Commercial & Pipeline Contribution

  • Opportunity Development:Support pre-sales engagements by positioning the AI Innovation Lab as a catalyst for pipeline creation, aligning Lab experiences to specific customer challenges and priority outcomes.

  • Engagement Scoping:Assistwith scoping and proposal development for Lab engagements, ensuring viability and a clear pathway to downstream implementation opportunities.

  • Pipeline Reporting:Providetimelyandaccuratedata on customer engagement activity, pipeline influence, and Lab utilisation to support management information requirements.

3. Delivery Operations & Quality

  • Squad Coordination:Work alongside the AI Innovation Lab Squads (Engineers, Designers, and SMEs) to co-ordinate effective session preparation and delivery, ensuring the right capabilities are deployed for each customer context.

  • Asset Reuse:Actively contribute to and draw from the library of catalogued customer experience assets, promoting consistent quality and efficient delivery across engagements.

  • Qualification Support:Support the Director in applying acceptance criteria to incoming GTM opportunities, ensuring Lab capacity is prioritised toward the highest-value engagements.

  • Tool & Process Adoption:Champion the use of established methodologies, frameworks, and tools within the AI Innovation Lab Method, and contribute ideas for ongoing process improvement.

4. Thought Leadership & Professional Development

  • External Eminence:Develop and share thought leadership on AI trends and innovation strategy, contributing to Kyndryl27s profile in the market and your own professional brand.

  • Continuous Development:Actively pursue personal development in AI, facilitation, and advisory skills. Contribute to a team culture of curiosity, innovation, and mutual support.

  • Peer Collaboration:Work collaboratively with peer Senior Managers and early professional team members, sharing knowledge and supporting broader team capability growth in partnership with the Director.

Expected Outcomes

Customer Satisfaction (NPS)

Achieve targeted satisfaction scores across all engagements

Lab Utilization (Experience)

Achieve utilization rates by effectively integrating the AI Innovation Lab into customer sales cycles.

Pipeline Contribution

Support the creation and advancement of qualified sales opportunities through Lab-led customer engagement and pre-sales activity.

Engagement Quality

Deliver consistently high-quality customer experiences,evidencedby positive client references and repeat engagement.

Weekly Reporting

Provideaccurateandtimelydata to the Director of AI Lab Operations covering engagement activity, pipeline influence, and forward demand.

Your Future at Kyndryl

Every position at Kyndryl is an opportunity to be part of something bigger. We27re committed to your growth and development2D2Dbecause when you succeed, we succeed. In this role, you27ll gain exposure to global projects, cutting-edge technologies, and strategic initiatives that shape the future of businesses worldwide. Your career path doesn27t stop here. Whether you want to deepen your expertise, broaden your skills, or move into leadership, we27ll support you with learning programs, mentorship, and opportunities to take on new challenges. At Kyndryl, your future is yours to shape.

Who You Are

You27re good at what you do and possess the required experience to prove it. You have a growth mindset; keen to drive your own personal and professional development, and to support others in theirs. You take your work seriously and prioritize customer impact. Most importantly, you understand that the most successful teams trust and enjoy each other and are naturally inclusive in how you work with others.

EssentialRequirements

  • 8+ years of Proven experiencefacilitatingsenior-level workshops, innovation sessions, or strategic advisory engagements, ideally in a technology or professional services environment.

  • Strong commercial awareness with the ability to contribute meaningfully to pre-sales, scoping, and opportunity development conversations.

  • Confident and credible communicator with experience engaging C-suite and senior business stakeholders.

  • Solid understanding of AI and emerging technology trends, with the ability to translate technical concepts into business value narratives.

  • Highly organised with the ability to manage multiple concurrent customer engagements to a high standard.

Desired Experience

  • Experience working within or alongside an innovation lab, design thinking practice, or rapid prototyping environment.

  • Familiarity with AI frameworks, tools, or methodologies used in enterprise transformation contexts.

  • Exposure to go-to-market strategy, sales enablement, or business development in a consulting or technology company.

The compensation range for this position in the US is $143,640 to $273,000 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience.For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city, or local minimum wage requirement.

This position will be eligible for Kyndryl27s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl27s applicable plans.You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave and paid time off. Note: if this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.

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About Kyndryl Holdings, Inc.

Kyndryl is an IT transformation services company. They offer network services, business resilience, and hybrid cloud solutions. Their services include applications, core enterprise and zcloud, the digital workplace, security and resiliency, cloud, data, and AI, network, and edge. They committed to the health and continuous improvement of the vital systems at the heart of the digital economy.

Kyndryl Holdings, Inc. Careers

Join the Pioneering Team at Kyndryl Holdings, Inc. At Kyndryl Holdings, Inc., we are at the forefront of technological innovation and service excellence, making this an ideal time to join our global team. As a leader in IT infrastructure services, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do Embark on a career with Kyndryl Holdings, Inc. and be part of a team that transforms businesses and industries worldwide. Our professionals are not just part of a company; they are essential drivers of innovation and growth. With a commitment to leadership and diversity training, Kyndryl Holdings, Inc. stands out as a beacon of professional development and innovation in the tech industry. Our culture is built on the principles of open collaboration, leadership, and respect for diversity, ensuring a welcoming environment for all employees. Join our team and contribute to our mission of delivering high-quality solutions across various industries. At Kyndryl Holdings, Inc., your skills will be honed through challenging projects and a collaborative team environment. Innovative Work At Kyndryl Holdings, Inc., innovation isn't just a buzzword—it's the cornerstone of everything we do. With a focus on cutting-edge technology and industry expertise, our team is equipped to tackle some of the most critical challenges facing businesses today. Be Part of a Great Team Kyndryl Holdings, Inc. is not just about individual growth; it’s about collective success. The synergy of our team’s diverse skills leads to groundbreaking solutions and industry leadership. Our commitment to employee benefits and a supportive culture makes Kyndryl Holdings, Inc. a top choice for professionals seeking meaningful and rewarding careers. Future-Proof Your Career With Kyndryl Holdings, Inc., the path to professional advancement is clear. Our career development programs offer extensive training, certification support, and opportunities for growth, ensuring that your career trajectory is always upward. Explore Job Opportunities Whether you’re looking for a full-time position, an internship, or leadership roles, Kyndryl Holdings, Inc. offers a range of employment opportunities to match your career aspirations. Enhance your resume through hands-on experience that sets you apart in the job market. Kyndryl Holdings, Inc. Careers Network Stay connected with Kyndryl Holdings, Inc. through our dedicated careers network. Search open positions that align with your skills and interests. We are continuously hiring creative, curious, and motivated individuals who are ready to drive success in a dynamic work environment. Keep Up to Date Stay informed with the latest career tips, industry insights, and professional growth opportunities available at Kyndryl Holdings, Inc. Our careers blog provides valuable information to help you navigate your job search, prepare for interviews, and excel in your career. Job Alert Emails Customize your experience by subscribing to job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Kyndryl Holdings, Inc. Join Kyndryl Holdings, Inc. today and be part of a team that values innovation, leadership, and a diverse skill set in driving technological advancements and business success.
Learn more about Kyndryl Holdings, Inc.
Market Cap
$2.5 billion
Industry
Information Technology
NASDAQ
KD
* Ladders Estimates

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