Expectations/Responsibilities:At BMS, it is not just what we do but how we do it. To excel in an Associate Director Patient Access & Support services position, we expect our employees to demonstrate or develop the following knowledge and skills:
Program Excellence- Actively collaborates across MAx to ensure aligned patient access strategy (i.e., identifies and addresses current and anticipated gaps while making changes to tactics, tools and communications as needed)
- Supports a new brand or indication launch by leading the patient services focused market research, vendor selection, development of program Business Rules, processes, materials, and hub, vendor, and field team training
- Develops program launch execution plan as part of launch master planning with PASS, internal matrix teams (i.e., Brand), and external vendors
- Evaluates and updates vendor Key Performance Indicators (KPIs), and holds vendors accountable for KPIs as defined in contracts
- Communicates with field teams, office teams, and vendors about program changes, with a focus on potential impact on customer and patient access experience; retrains as needed
- Collaborates with leadership, PASS teammates, and matrix teams to create the program strategy and share opportunities to optimize the approach
- Uses subject matter expertise about the patient journey (e.g., therapeutic area, brand, indication, etc.) to expedite the path to therapy in alignment with the Brand team's overall strategy
- Uses Market Access technical expertise (i.e., coding, reimbursement and payer policies related to Medicare, Medicare Part D, Medicaid, and private insurance) to educate matrix partners, field teams, PMs, and Senior PMs
- Conducts regularly scheduled vendor site visits
Business and Industry Acumen- Incorporates the voice of the patient and explains patient needs and viewpoints to others
- Anticipates marketplace trends that could apply across brands, and proactively seeks and shares trend insights across brands to improve visibility and mitigate issues
- Continues to develop expertise in patient access stakeholders, patient affordability, out-of-pocket costs, pharmacy benefits, payer influences, and different business and reimbursement models
- Maintains excellent organizational and planning skills with strong attention to detail and accuracy
Analytics- Validates data and seeks additional insights to make reliable, data-driven decisions
- Identifies opportunities for improved data gathering and consistency across programs and brands
- Reviews robust data analytics insights to continuously improve Business Rules and hub processes
- Identifies program trends and shares relevant insights with external vendor partners (as appropriate), and internal leaders and matrix teams
- Proactively acts when programs are trending toward or away from Key Performance Indicators (KPIs)
- Collaborates with data analytics team to identify data outputs and build dashboards needed for monitoring program performance, anticipating high demand, and proactively mitigating potential problem areas
Compliance- Stays up to date and compliant with BMS compliance policy guidance, rules of engagement and Business Rules in general, and specific to relevant disease states
Organizational Navigation- Leads matrix teams and hubs to identify reimbursement issues and ensure consistency with coding, coverage, and payment with payers
- Models and fosters matrix team effectiveness by sharing information, knowledge, and experience
- Builds and maintains relationships among PASS teammates and cross-functional stakeholders (e.g., Sales, Access Marketing, Brand, Trade, etc.) throughout the organization
- Identifies and acts on opportunities for improvements in ways of working and team dynamics
Strategic Vision & Culture- Leads the implementation of and advises others about the PASS strategic vision
- Generates strategic ideas and innovations from a wide spectrum of internal and external sources to position PASS as a valued partner
Program Management & Operations- Provide overall leadership and direction for Patient Service programs.
- Ensure alignment with organizational objectives and oversee day-to-day operations.
Vendor Management and Contract Negotiation- Access Marketing and Legal Point for effective program management.
- Negotiate contracts, optimize vendor agreements, and evaluate vendor performance.
Budget Oversight- Manage Patient Services budget, monitor spending, and develop annual budgets.
- Liaise with relevant points (CMM, Xavier, RxCrossroads, etc.) for budget coordination.
Data Governance and Compliance- Oversee data governance processes and compliance initiatives.
- Evaluate and optimize vendor agreements to ensure compliance with operational standards.
Qualifications:- Bachelor's Degree in Business, Health or Life Sciences, Healthcare Administration, or related field required; advanced degree (MBA, MA Public Health, PharmD, etc.) preferred
- Experience in Fibrosis/Pulmonology preferred
- 5+ years in the pharmaceutical industry including 2+ years in patient services required
- Relevant experience in claims reimbursement required, including billing and coding; managed care coverage processes and practices; distribution and dispensing of specialty pharmaceuticals; buy and bill; and aspects of patient support and/or hub services
- Demonstrates BMS Values and culture in day-to-day tasks and interactions
- Demonstrates deep knowledge in insurance benefit design for both commercial and government payers
- Experience in managing complex projects, programs, and teams required
#LI-Hybrid
Compensation Overview:Princeton - NJ - US: $162,660 - $197,101
The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.
Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:
- Health Coverage: Medical, pharmacy, dental, and vision care.
- Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
- Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Work-life benefits include:Paid Time Off
- US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
- Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.
*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.
On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
R[redacted] : Associate Director admilparant - Immunology, Neuroscience, and CV Patient Access Program Strategy and Marketing
