The Flashpoint Customer Success team is growing and is hiring an Associate Customer Success Manager. We are looking for an energetic and customer-centric professional to cultivate and manage strong relationships with key stakeholders on threat intelligence, fraud prevention, and physical security teams. The ideal candidate will possess a proactive approach, exceptional organizational skills, and the ability to excel in a dynamic and rapidly changing environment. You will be responsible for understanding client needs, providing tailored solutions, and ensuring ongoing satisfaction. The role requires a self-starter who can identify opportunities, anticipate challenges, and deliver results that exceed expectations. We have a role for you if, you: - have critical thinking and problem-solving skills with the ability to diagnose and troubleshoot technical issues - communicate well, both written and verbal, with the ability to disseminate clear and appropriate information to both business and technical audiences - are customer-focused with a commitment to delivering high-quality service and building customer trust - have a strong work ethic, can-do attitude, with the ability to work effectively with minimal daily oversight in an on-demand environment - take customer feedback and articulate it into meaningful actions and insight for our product team - are familiar with cybersecurity, cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection What you will get to do on our team: - Serve as a trusted advisor and the face of Flashpoint to our customers through email, monthly touchpoints, and Strategic Business Reviews - Own the relationship with the customer, thoroughly understand their use cases, stakeholders, and requirements - Work internally across multiple Flashpoint teams to enhance our product offerings - Develop a deep expertise in Flashpoint products and services by staying up-to-date on product enhancements, new features, and technical documentation. - Enable customers to focus on threats that matter, make smarter decisions and protect their people, places and assets What you will achieve: - Within 30 days - You will have learned about Flashpoint's vision, mission, strategy and culture - You will meet with key stakeholders across the Flashpoint organization - You will learn about Flashpoint's various product offerings - You will be provided training on how we support our customers and attend customer calls with colleagues - Within 60 days - You will have completed training on all our products and services - You will be assigned accounts and will start working customer requests and answer product related questions - By 90 days - You will have a robust understanding of the core uses cases within your assigned accounts - You will be functioning independently in support of customer needs To be successful in this role, you will need - Troubleshooting, problem-solving, and critical thinking skills - Great client-facing skills, both written and verbal communication skills - Customer facing experience, preferably in a tech-driven environment. - The capacity to act both as a team player and a coach. - Baseline understanding of Cyber Threat Intelligence, operations within the intelligence community, and cybersecurity operations. - A background in the broader intelligence community or military intelligence is desired and contributes to success in our team. Base Pay Range: $82,900- $90,000 per year plus bonus