IQVIA

Associate Client Operations Director

IQVIA • $96K — $224K *
Valencia, CA 91355In-Person
Pharmaceuticals & Biotech
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Science or related field preferred; equivalent experience accepted
  • Minimum of 7 years in clinical research, laboratory, or related industry
  • At least 5 years of project management experience
  • Strong knowledge of global project services operations and customer portfolio management
  • Experience in managing client governance activities, budgets, KPIs, SLAs, and MSAs

Responsibilities

  • Lead operational oversight of client portfolios for global studies
  • Build and maintain partnerships with clients and cross-functional teams
  • Drive internal and external governance activities and performance discussions
  • Monitor project performance and implement corrective actions as needed
  • Represent IQVIA in bid defenses and strategic client interactions
  • Communicate client standards and process improvements across teams
  • Facilitate effective communication between project teams and clients
  • Mentor team members and support organizational training initiatives

Benefits

  • Comprehensive benefits program for physical, mental, emotional, and financial well-being
  • Resources tailored to employees' diverse and changing needs
  • Commitment to employees' well-being at home and work
  • Investment in integrated benefits programs to support all stages of well-being
Full Job Description
We are seeking an Associate Client Operations Director to join IQVIA Laboratories at Valencia, CA.

Job Summary:

As an Associate Client Operations Director, you will serve as the strategic operational lead for assigned client portfolios, ensuring excellence in service delivery, client satisfaction, and financial oversight across global studies and programs. You will partner with clients and cross-functional teams to drive governance, continuous improvement, and high-quality project execution while strengthening long-term client relationships.

What You'll Be Doing:
  • Lead operational oversight of assigned client portfolios, ensuring consistent, high-quality delivery across global studies and programs
  • Build and maintain strong partnerships with clients, Global Project Services, Business Development, laboratory operations, and other cross-functional stakeholders
  • Drive internal and external governance activities, including strategic reviews, performance discussions, and executive-level client meetings
  • Monitor project performance through budgets, KPIs, SLAs, customer feedback, and client-specific requirements, implementing corrective actions when needed
  • Represent IQVIA in bid defenses, capabilities presentations, audits, and strategic client interactions
  • Establish, maintain, and communicate client standards, best practices, and process improvements across global teams
  • Facilitate effective communication between project teams and clients, ensuring alignment on expectations, risks, timelines, and deliverables
  • Mentor and support team members while contributing to organizational initiatives, training programs, and operational excellence efforts
What We Are Looking For:
  • Bachelor's degree in Science or a related field is preferred
  • An equivalent combination of education, training, and experience may be accepted in lieu of a degree
  • A minimum of 7 years of clinical research, laboratory, or related industry experience is preferred
  • A minimum of 5 years of project management experience is preferred
  • Strong knowledge of global project services operations and customer portfolio management
  • Experience managing client governance activities, budgets, key performance indicators (KPIs), service level agreements (SLAs), and Master Service Agreements (MSAs)
  • Demonstrated ability to review study delivery metrics, identify improvement opportunities, and implement operational best practices across global programs
  • Knowledge of client standards management, customer requirements, and process improvement methodologies
  • Ability to perform work in accordance with ICH E6 Good Clinical Practice (GCP) guidelines
The Knowledge, Skills and Abilities Needed for This Role:
  • Strong organizational, analytical, and problem-solving skills with the ability to manage complex priorities
  • Ability to influence stakeholders and drive collaboration across multiple departments, functions, and geographic regions
  • Excellent verbal and written communication skills with the ability to effectively engage global clients and senior leadership
  • Ability to work independently, exercise sound judgment, and drive initiatives to completion with minimal supervision
  • Adaptability and flexibility in a fast-paced, matrixed, global environment
  • Proven ability to establish and maintain effective working relationships with colleagues, managers, clients, and external partners
What We Offer You:

We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.

To learn more about our benefits, visit https://jobs.iqvia.com/benefits.

If you're looking to unleash your potential, join IQVIA Laboratories to help make the extraordinary possible!

The potential base pay range for this role, when annualized, is $96,600.00 - $224,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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