County of Santa Clara

Associate Chief Information Officer

County of Santa Clara$299K — $364K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, IT, Business Administration, or related field.
  • 10-15 years of senior management experience in IT and business.
  • 5 years managing large, complex cross-functional teams or projects.
  • Experience in managing both technical and non-technical IT services.
  • Strong understanding of modern IT practices and emerging technology trends.

Responsibilities

  • Oversee enterprise technology strategy and IT business functions.
  • Partner with CIO to ensure adherence to best practices and governance.
  • Lead technical or non-technical divisions in IT operations and service delivery.
  • Coach and develop high-performing IT teams for optimal performance.
  • Drive the development and implementation of Countywide IT programs and policies.
  • Ensure reliable delivery of IT services and customer support operations.
  • Facilitate communication between departments and IT stakeholders.

Benefits

  • CalPERS pension with reciprocity across most California public agencies.
  • Premium health insurance options with significant County-paid coverage.
  • Fully covered dental and vision plans for families.
  • 39 days of annual leave with a cash-out option plus 13 paid holidays.
  • Tuition reimbursement and internal executive development programs.
Full Job Description
Salary: $299,876.62 - $364,505.63 Annually
Location : Throughout the County of Santa Clara, CA
Job Type: Executive Management
Job Number: 26-A7F-A
Department: Technology Services and Solutions
Opening Date: 06/26/2026
Closing Date: 7/27/2026 11:59 PM Pacific
Bargaining Unit: 91

Description

As the Associate CIO, you will partner closely with the Chief Information Officer to shape the future of Countywide IT, driving modernized operations, service excellence, and technology strategies that meet the evolving needs of a large, complex government organization. In this role, you will ensure our IT ecosystem operates using best-in-class standards, processes, and practices-and you may act on behalf of the CIO when needed.

This is your opportunity to influence transformational change at scale and help define the next generation of digital government for one of California's most impactful public agencies.
Your Mission
Lead and evolve high-performing technical or non-technical IT functions to deliver exceptional services, customer satisfaction, and enterprise value. You will guide large, cross-functional teams responsible for shared IT operations across the County, driving strategy, performance, and continuous improvement.
What Makes This Role Unique
Scale and Complexity: You will guide enterprise shared services that support a federated technology environment serving 30+ departments-including a public hospital system, justice partners, emergency response agencies, social services, housing and development, transportation, and government operations. Your leadership will influence infrastructure, platforms, strategy, IT operations, policy development, financial stewardship, and customer-facing technology services used across the entire County.

Technology at the Forefront: Located in the center of Silicon Valley, the County of Santa Clara is reshaping how government leverages data, cloud services, cyber security, digital platforms, and innovative technology solutions to improve services for millions of residents.

Enterprise Collaboration: This role requires deep partnership with County departments and executive leaders. Through cross-agency collaboration, you will shape unified strategies, streamline IT operations, and support major Countywide initiatives that rely on scalable, secure, and forward-thinking technology.

Direct Impact: You will help set technology direction for the County-driving modernization, operational excellence, and customer-centered IT services that support critical public functions. Your leadership will influence how technology improves outcomes for the community.
What You'll Do
Strategic Technology and Operations Leadership
  • Oversee enterprise technology strategy, shared services operations, and IT business functions to improve efficiency, reliability, and customer satisfaction.
  • Partner with the CIO to ensure County IT operates with best-in-class standards, policies, processes, and governance.
  • Lead technical or non-technical divisions, including infrastructure, cloud, engineering, operations, service delivery, policy management, strategy, and customer relationship management.

Organizational Development and People Leadership
  • Coach, develop, and inspire high-performing teams.
  • Foster a collaborative, high-trust, and customer-focused culture across IT divisions.
  • Motivate staff to achieve excellence in service delivery and operational performance.

Countywide Strategy and Transformation
  • Develop and implement Countywide programs, policies, service models, and strategic initiatives.
  • Lead enterprise planning for infrastructure, applications, platforms, and life cycle management.
  • Promote innovation, best practices, and performance optimization across all lines of business.

Operational Excellence and Service Delivery
  • Oversee budgeting, financial management, and vendor strategy for major IT programs.
  • Ensure reliable delivery of infrastructure operations, customer support, system administration, and high-availability services.
  • Advance IT Business Management, cost optimization, performance metrics, and service-level achievement.

Enterprise Partnership and Collaboration
  • Facilitate communication and alignment across departments, IT groups, and business stakeholders.
  • Partner with County executives to translate business needs into technology strategies and solutions.
  • Support enterprise decision-making using data-driven insights and technical expertise.

What You Bring

  • Demonstrated success leading large, complex IT organizations with multiple cross-functional teams.
  • Expertise in enterprise technology operations, strategy, governance, and service delivery.
  • Strong leadership presence and ability to collaborate across diverse stakeholders and executive teams.
  • Exceptional communication skills, with the ability to translate complex technology into business-focused concepts.
  • Deep understanding of modern IT practices, emerging technologies, and industry trends.
  • Commitment to innovation, customer service, and continuous improvement.

What Success Looks Like
In the first 6-12 months, you will:
  • Strengthen operational alignment across technical and non-technical IT functions.
  • Improve communication and partnership with County departments and stakeholders.
  • Establish key performance measures and modernization priorities.

In the long term, you will:
  • Optimize IT operations and service delivery models.
  • Elevate customer and user satisfaction across County departments.
  • Strengthen IT value, and reliability across the enterprise.
  • Help position the County of Santa Clara as a national leader in government technology excellence.

Why Join Us?

  • Lead technology business transformation with purpose - supporting millions of residents who rely on County services every day.
  • Influence strategic decisions at the highest levels of government.
  • Work in a mission-driven culture dedicated to equity, innovation, and public service.
  • Help shape the future of digital government in one of the most dynamic regions in the world.

Virtual Executive Insight Session: Associated Chief Information Officer

Thinking about whether this executive role might be the right next step for you? Wondering what kind of difference you could help make for the people and communities we serve?

Join us on Thursday, July 2, 2026 from 12:00 NN-1:00 PM for a relaxed virtual conversation with our hiring team. We'll walk through what the role is all about, the community-focused work it supports, and what success looks like for leaders in this space.

It's a chance to ask questions, get a feel for the responsibilities, and see whether this opportunity aligns with your values and leadership style.

If you already know what you'd like to ask, feel free to submit your questions ahead of time - it helps us make the session as useful as possible.

We hope you'll join us!

More About Our Competitive Executive Benefits
Strategic Financial and Retirement Benefits
  • CalPERS pension with reciprocity across most California public agencies (2.5% @ 55 for Classic Members, 2% @ 62 for Non-Classic Members)
  • 457 Deferred Compensation Plan with both pre-tax and Roth options, up to IRS limits
  • $325,000 in term life insurance plus $300,000 in accidental death and disability coverage
  • Eligible employer under the federal Public Service Loan Forgiveness (PSLF) Program

Executive-Level Health, Wellness, and Family Support

  • Premium health insurance options (Kaiser, HealthNet, Valley Health Plan) with up to 96% County-paid coverage
  • Fully covered dental (Delta or Liberty) and vision (VSP) plans for individuals and families
  • Employee Assistance Program, Dependent Care Assistance, and Flexible Spending Accounts
  • Access to wellness and leadership development programs designed to support executive performance and resilience
Leadership Mobility, Time Off, and Professional Growth

  • 39 days of annual leave with a cash-out option, plus 13 paid holidays
  • Relocation assistance to support seamless transitions
  • Tuition reimbursement and internal executive development programs
  • To learn more about benefits, check out our

Ready to join the leadership team? Apply now.

Learn more and the impact you can have as a leader.
Application Process and Key Dates
Filing Deadline: Monday, July 27, 2026

This recruitment may close or be extended as early as 10 days after posting. Early application is strongly encouraged. Please check the website regularly for updates.

Apply at:

What to include in your application:
  1. Résumé
  2. Cover Letter (maximum3 pages)
Describe why you are the ideal candidate, highlighting relevant leadership experience and accomplishments.

Next steps in the process
Following mutual interest, a comprehensive background investigation and reference check will be conducted. Finalists will be asked to provide at least five professional references, with prior authorization obtained by Executive Services.

Questions regarding this Executive recruitment may be directed to Quynh Truong, Executive Services at
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Employment Standards
The knowledge and abilities required to perform this function are normally attained through possession of a Bachelor's degree in Computer Science, Information Technology, Business Administration or a closely related field and ten (10) to fifteen (15) years of increasingly responsible senior management experience in the information technology and business industry, with at least five (5) years of which must be concentrated in managing multiple, large, cross functional teams or projects, with extensive experience in managing the technical and/or non-technical services of a complex organization similar to the County of Santa Clara, either public or private.

View the on our career site.
Overview of County of Santa Clara's Executive Leadership Benefits package.
01

Please answer the following questions. Your responses in the following questions are REQUIRED, as it will be used to initially determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to the oral examination. Your resumes will not be accepted as a response to the following supplemental questions. You may attach a separate sheet and type "see attached" in the required field for each question. If you are attaching a separate document to answer the supplemental questionnaire, the responses should be limited to 2-3 pages. Do you understand this requirement?
  • Yes
  • No

02

Describe a specific example where you led the improvement of a non-technical IT business function (such as HR, finance, procurement, analytics, or project management). What was the problem, what did you change, and what was the measurable outcome?
03

Describe your experience developing or executing a multi-year strategic plan for an IT organization or business unit.
Required Question

About County of Santa Clara

The County of Santa Clara is located at the southern end of the San Francisco Bay and encompasses 1,312 square miles. It has one of the highest median family incomes in the country, and a wide diversity of cultures, backgrounds and talents. The County of Santa Clara continues to attract people from all over the world. With more than 70 agencies/departments and 22,000 employees, the County of Santa Clara plans for the needs of a dynamic community, provides quality services, and promotes a healthy, safe and prosperous community for all. The County provides essential services including public health protection, environmental protection, medical services through Santa Clara Valley Medical Center (SCVMC), child and adult protection services, homelessness prevention and solutions, roads, park services, libraries, emergency response to disasters, protection of minority communities and those under threat, access to a fair criminal justice system, and scores of other services, particularly for those members of our community in the greatest need. The County's population of nearly 1.9 million is one of the largest in the state, and the largest of the nine Bay Area counties. Its population constitutes about one fourth of the Bay Area's total population. There are 15 cities including Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Los Gatos, Milpitas, Monte Sereno, Morgan Hill, Mountain View, Palo Alto, San Jose, Santa Clara, Saratoga, and Sunnyvale ranging from Palo Alto to the north, to Gilroy in the south. San Jose is the largest city in the County, with a population of 1.035 million, and is the administrative site of County Government. A significant portion of the county's land area is unincorporated ranch and farmland. Nearly 92% of the population lives in cities. The County of Santa Clara operates 27 parks covering more than 50,000 acres including scenic lakes, streams, and miles of hiking and biking trails.
Learn more about County of Santa Clara

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