Join Humana’s Communication Delivery and Execution team as an Associate, Builder AXP, where you’ll support the configuration and deployment of Next Best Action (NBA) journeys using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and HTML-based communications. This role offers the opportunity to learn and grow within a collaborative, agile environment while contributing to impactful member experiences. You will assist in various phases of the product lifecycle by helping translate NBA strategy into journey/campaign logic, supporting testing and deployment, and contributing to ongoing optimization efforts. You’ll work closely with cross-functional teams to ensure journeys are accurate, compliant, and aligned with business goals.
Role Responsibilities
Assist in configuring and testing personalized journeys/campaigns in Adobe Journey Optimizer based on NBA strategy
Support the data analytics team in building and validating audience segments in Adobe Experience Platform
Collaborate with lifecycle marketers and channel leads to activate journey/campaign logic and improve targeting
Conduct quality assurance across journey components including events, wait steps, personalization rules, and triggers
Build and maintain HTML-based email templates and other digital assets to support journey execution
Ensure HTML communications are responsive, accessible, and aligned with brand standards
Monitor journey/campaign performance and assist in resolving execution issues
Maintain documentation and contribute to platform governance and best practices
Participate in training and enablement efforts to expand AJO/AEP capabilities across the team
Help deliver personalized member journeys/campaigns that enhance engagement and satisfaction
Support accurate and compliant execution of NBA logic across channels
Contribute to operational excellence through QA and platform stewardship
Grow your expertise in marketing technology, HTML development, and journey orchestration
Use your skills to make an impact
Required Qualifications
Bachelor’s Degree in marketing, business, or a related field or 1-3 years of experience working within a marketing campaign delivery team
1–2 years of experience in marketing operations, lifecycle marketing, or digital campaign support
Must have exposure to Adobe Journey Optimizer, Adobe Experience Platform, Salesforce or similar platforms
Beginner level or higher proficiency in HTML/CSS for email or web development
Strong attention to detail and ability to collaborate across technical and business teams
Interest or experience in working in agile-based pod environments
Preferred Qualifications
Familiarity with Next Best Action personalization logic, event triggers, and segmentation
Exposure to regulated industries such as healthcare or financial services
Basic understanding of JSON, event payloads, or API-driven personalization
Experience with responsive email design and accessibility standards
Adobe certifications in AEP or AJO are a plus
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$86,300 - $118,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 09-01-2026
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