• Act as a trusted AI thought partner to U.S. & Bermuda business leaders and teams, helping them shape, prioritize, and refine AI opportunities aligned to business outcomes and clarify where AI can meaningfully improve outcomes.

• Support AI use case intake and execution by guiding business users through problem definition, refinement of use cases, and selection of appropriate tools, vendors, or delivery paths.

• Direct teams to the right AI resources, superusers, or AI build partners, ensuring timely and effective support aligned with architecture and approved platforms.

• Help showcase the art of the possible by elevating strong AI ideas, sharing success stories, and raising the bar for what “good” looks like in AI adoption.

• Facilitate structured intake and triage of AI opportunities, routing use cases to the appropriate business led or technology delivery path

• Develop and maintain shared AI assets, including prompt libraries, use case inventories mapped to business processes, and agent tracking, to promote reuse and scale.

• Partner with business and technology stakeholders to inform buyversusbuild decisions, balancing speed, sustainability, and enterprise defined standards.

• Support performance management of AI agents and use cases by helping define success criteria, tracking outcomes, and contributing to review and prioritization based on measurable business value and adoption metrics.

• Promote standard patterns and scalable approaches across teams to reduce duplication, increase quality, and accelerate adoption, while avoiding tool proliferation and fragmented solutions.

• Stay current on AI technology capabilities and releases, translating emerging developments into practical, business relevant implications aligned to Markel’s technology strategy.

• Reinforce responsible and compliant AI use by embedding governance expectations, safeuse guidance, and escalation paths into daytoday enablement activities.

What You Will Bring to the Role

• 2+ years of relevant professional experience required and 1-2+ years of experience using AI tools preferred.

• Bachelor's degree or equivalent work experience.

• Experience partnering with business leaders or functional teams to translate complex problems into clear, actionable opportunities, ideally involving technology, data, or process improvement.

• Strong ability to act as a thought partner and facilitator, guiding discussions, asking the right questions, and helping teams refine ideas without taking ownership away from the business.

• Practical understanding of AI concepts and capabilities sufficient to identify appropriate use cases, evaluate options, and connect teams to the right tools, vendors, or delivery paths within a technology and governance framework.

• Demonstrated comfort operating in ambiguous, fastmoving environments, balancing speed with discipline and knowing when to standardize, escalate, or halt efforts based on risk, value, or misalignment.

• Ability to communicate clearly with both technical and nontechnical audiences, translating AI possibilities into businessrelevant language and outcomes.

• Experience supporting or contributing to governance, risk, compliance, or control frameworks in a technologyenabled environment.

• Strong organizational skills, including the ability to document work, track progress and outcomes, and promote reuse of patterns, assets, and lessons learned.

• Curiosity and continuous learning mindset, with interest in staying current on emerging AI capabilities and translating new developments into practical implications for the business.