Job Summary

Assist and advise the Vice-President/Administrator in the overall development and operation of assigned areas of responsibility in the hospital within the goals and values of CAMC including financial performance, service/program development, employee development and recognition, and customer satisfaction. May assume administrative responsibility for the hospital in the absence of the Vice President/Administrator.

Responsibilities

1. Assume complete responsibility for the strategic management and development of assigned areas of responsibility in the hospital.
2. Consult with and advise Vice President/Administrator of issues related to the daily operation of the hospital departments. Recommend changes in administrative policies to carry out hospital goals and objectives more effectively and efficiently. Identify priorities for management actions.
3. Provide and maintain effective communication with medical staff to ensure the efficient, economic, and quality performance of each department in providing quality health care, effective resource allocation and positive customer relations. Participate in hospital/medical staff meetings as required.
4. Interface with managers, medical staff, patients, and families to resolve customer concerns and other operational issues and to improve customer satisfaction.
5. Optimize efficiency of a variety of interrelated services, ranging from inpatient care to outpatient follow-up care.
6. Assess and evaluate the skills and performance of assigned management team to provide for professional development and to maximize contributions towards established goals. Provide for effective problem resolution within established guidelines.
7. Assess assigned system needs over time and plan for recruitment and retention of adequate human resources.
8. Serve on professional/civic service organizations and regularly attend community meetings to promote good hospital/community relations.
9. Maintain professional affiliations to keep abreast of current trends and information in hospital administration.
10. Ensure compliance with all regulatory standards.
11. Monitor and improve identified system outcome indicators appropriate to the clinical services managed.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education
• Master's Degree (Required) Education: Master's degree in business or health care administration preferredExperience: 10 years Health Care Administration experience with emphasis on management of a service or programComment: Requires proven abilities in planning, financial and marketing management, and leadership development. Requires proven abilities in designing an organization to be responsive to internal and external customers. Personal Qualities:a. Demonstrates highly developed communication and interpersonal skills.b. Demonstrates highly developed human relations skills.c. Demonstrates the ability to engage in systems thinking.d. Demonstrates proven business and financial judgement.Requires training in Six Sigma methodology and proven experience with Six Sigma p

Credentials
• No Certification, Competency or License Required

Work Schedule: Days

Status: Full Time Regular 1.0

Location: Memorial Hospital

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Lauren R. Lane [email protected]