Associate Account Manager

Expedia Group

$67K — $107K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 0-2 years in account management or consultative sales
  • Proficient in English
  • Passionate about travel
  • Able to work independently and in teams
  • Comfortable with innovative tech and data-driven decisions
  • Strong multitasking and prioritization skills
  • Excellent verbal and written communication skills

Responsibilities

  • Build partnerships with hotel partners through data insights and consulting
  • Optimize partner hotel products on Expedia Group sites
  • Secure lodging rates and availability during peak periods
  • Negotiate deals and promotions for marketing efforts
  • Promote engagement with Expedia Group's tools and insights
  • Execute actions based on performance metrics
  • Support hotels in delivering exceptional traveler experiences

Benefits

  • Medical, dental, and vision insurance
  • Paid time off
  • Employee Assistance Program
  • Wellness and travel reimbursement
  • Travel discounts
  • International Airlines Travel Agent (IATAN) membership
Full Job Description
Introduction to the team:
The Associate Account Manager's primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group's fast-growing global traveler base. The Associate Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace.
Make an impact!
The Account Management team ensures that global travelers always find the most suitable property for their dream trip and that hotel partners can reach Expedia Group's full breadth of global traveler demand
In this role, you will:
  • Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
  • Ensure that partner hotels' products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
  • Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
  • Secure deals and promotions to support the brands' merchandising and marketing efforts
  • Continuously promote and develop hotel partners' high engagement with Expedia Group's full suite of:
  • Unique market insights (partner reports, competitive data, key performance drivers)
  • In-house revenue management tools (Rev+)
  • Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)
  • Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities
  • Self-service tools (Expedia Partner Central)
  • Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
  • Guide and support Hotel Partners to deliver the best traveler experience
  • Promote self-service
  • Conduct regular self-learning to improve skills

Experience and Qualifications:
  • 0-2 years of experience in account management, partner/client success, consultative sales, or related field
  • Proficient in English language skills
  • Passionate about travel
  • Work independently and collaboratively with a diverse team
  • Possess a strong appetite for innovative technology, a fast-changing business environment, and data-driven decision-making
  • Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by TPM leadership team
  • Continue to follow up when facing testing situations
  • Present ideas and directives clearly and persuasively, both written and verbally
  • Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs
  • Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group
  • Possess a growth mindset, consistently using feedback to improve in role
  • Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style
  • Drive for results


The total cash range (inclusive of base salary and variable incentive target) for this position in Denver is $67,000.00 to $93,500.00. Employees in this role have the potential to increase their pay up to $107,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

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