• Own small to medium-scale learning programs of limited scope and visibility from intake through sustainment, ensuring requirements, timelines, and approved budgets are maintained
• Manage defined components or workstreams of large, complex programs in partnership with a Program Manager, ensuring alignment to overall program intent, learner experience standards, and delivery readiness
• Coordinate content development and updates by gathering inputs, documenting edit needs, routing changes through development partners, and protecting established design standards and core learning intent
• Facilitate learning experiences within assigned scope, including leading modules, sessions, or cohorts using established design and facilitator guidance; manage basic group dynamics and respond appropriately to learner questions, resistance, and real‑time needs while escalating complex situations as needed
• Enable learner application by reinforcing tools and expectations, supporting reflection and practice, capturing barriers to application, and elevating patterns that indicate opportunities for program improvement
• Execute delivery management fundamentals including tracking milestones, risks, issues, and dependencies, and escalating scope, budget, or risk considerations to the Program Manager as appropriate
• Communicate program status, expectations, and updates clearly and accurately to stakeholders, maintaining shared understanding of progress and constraints
• Recommend improvements to assigned programs or components based on learner feedback, partner input, and evaluation data, within defined decision boundaries
• May perform other job duties as directed by Employee’s Leaders

• Knowledge of foundational talent and leadership development concepts, including adult learning principles and how development experiences support behavior change and performance
• Knowledge of program or project management fundamentals, including scope, timeline, dependency, and risk management
• Skilled in coordinating work across multiple partners and contributors to achieve defined outcomes within agreed standards
• Skilled in organizing information, maintaining documentation, and managing multiple priorities simultaneously
• Skilled in identifying issues, assessing options, and making day‑to‑day execution decisions within established guardrails
• Ability to facilitate learning sessions or modules and respond effectively to learner needs within defined scope
• Ability to communicate clearly and tailor updates to different audiences and levels of context
• Ability to synthesize feedback and recommend practical improvements within assigned responsibility

• Required: High School Diploma or GED

• Intermediate-level experience, fully functioning broad knowledge in
  • Human Resources
  • Supporting or managing programs, projects, or initiatives in learning, talent, human resources, operations, or a related environment

• Preferred: Experience in leading engagement and inclusive learningexperiences
• Preferred: Experience in managing different group dynamics while facilitating
• Preferred: Experience in supporting learner behavior change through reflection, feedback, and real‑world application tied to observable outcomes.
• Preferred: Experience in managing scope, readiness, milestones, risks, and dependencies to deliver programs with quality and consistency.
• Preferred: Experience in evaluating outcomes and participant feedback to iterate design and delivery and improve program effectiveness over time.
• Preferred: Experience in creating learning experiences for a frontline workforce

• N/A

• Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to travel and transport work materials as required

Pay & Benefits: 

• Competitive market salary from $81,200 per year to $90,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:    

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)  
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** 
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** 
• Competitive health insurance for you and your eligible dependents (including pets) 
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. 
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.