The OpportunityWe are looking for a transformative AVP of Business Data and Analytics to spearhead our member-centric evolution. This pivotal role will orchestrate end-to-end data and analytics strategies across the entire member lifecycle, from acquisition and onboarding to deepening, retention, advocacy, and lifetime value. Your strategic leadership will be instrumental in translating complex data into profound, actionable intelligence that revolutionizes our omni-channel Member Experience performance. You will identify the core drivers of member delight, proactively address friction, and translate sentiment and behavioral data into clear, strategic imperatives that guide organizational direction. Championing advanced analytics, predictive modeling, and AI, you will anticipate member needs, optimize engagement, and drive predictive member retention. This is your opportunity to build a unified vision for data, analytics, and AI to deliver unparalleled member engagement, loyalty, and sustainable business growth, shaping the future of our member relationships with personalized and proactive experiences.
We offer a flexible work environment that requires an individual to be
in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position.
What you'll do:- Accountable for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery.
- Accountable for defining and developing business data & analytics strategy to enable achievement of business goals and objectives.
- Collaborate with company and staff agency data and analytics leaders to identify and deliver actionable insights and products to further USAA's business strategy.
- Provide data & analytics products using Agile methodologies to enable fact based, enterprise decisions that drive the achievement of USAA's mission and goals.
- May be assigned by the Chief Data & Analytics Officer, to chair high-level cross-business teams to identify strategy synergies and translating these insights into actionable, compliant deployments.
- Provide strategic direction and thought leadership to the Data and Analytics Community across USAA.
- Keep current of industry leading practices and advances in across all data & analytics sub-functions as well as the business associated with the assigned CoSA.
- Fosters analytical innovation and promotes the importance of data literacy through sharing of analytics knowledge and best practices.
- Responsible for educating, overseeing and monitoring CoSA adherence with Information Governance policy and standards.
- Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:- Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 10 years progressive experience leveraging data and analytics to drive results in a complex financial services organization.
- 6 years of people leadership experience in building, managing and/or developing high-performing teams.
- Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
- Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.
- Experience leading matrixed teams using Agile methodologies.
- Experience building data and analytic teams and capabilities to support business decision making.
- Proven ability to tell a story through data and communicate problem, impact and recommendations effectively with senior leadership.
- Expert ability to consult and advise business leaders on development of OKRs, KPIs and KRIs as well as appropriate data and analytic solutions to address business needs.
- Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches.
- Deep understanding of industry best practices and advancements in data and analytics.
- Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk.
What sets you apart:- Prior U.S. military service or being a military spouse/domestic partner is highly valued
- An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline
- Track record of leveraging data across the full member journey to measurably improve engagement, retention, loyalty, and lifetime value, directly addressing delight drivers and friction points.
- Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data
- Strong history of influencing senior leadership, building consensus, and driving data initiatives that align with and advance broad business objectives.
- Proven experience in building, mentoring, and leading high-performing data and analytics teams to drive innovation and deliver impactful strategies
Compensation range: The salary range for this position is: $195,230-$351,410
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
