STARK is seeking an Assistant Showroom Manager to support the leadership and daily operations of our Stamford showroom. This role combines sales leadership, operational oversight, and individual selling responsibilities. The Assistant Showroom Manager will coach and develop showroom staff, oversee the sales support function, ensure operational excellence, and actively manage a personal book of business.
The ideal candidate is an experienced sales professional who enjoys leading people, building client relationships, and creating an exceptional showroom experience.
Job Responsibilities:Sales Leadership & Team Management
- Manage, coach, and develop a team of Account Managers and sales support professionals
- Provide leadership for the sales support team, including order processing, quoting, sample coordination, and customer service
- Hold regular team meetings to review business initiatives, sales performance, and company updates
- Foster a positive, collaborative showroom culture while managing employee performance, coaching, and conflict resolution
- Partner with Human Resources on hiring, onboarding, performance management, attendance, and employee development
- Reinforce company standards, product knowledge, and sales best practices through ongoing coaching
Sales & Business Development
- Maintain and grow a personal portfolio of trade and retail clients while meeting individual sales goals
- Build and strengthen relationships with interior designers, architects, contractors, and retail clients
- Identify new business opportunities through showroom visits, presentations, networking, and outside sales activity
- Assist Account Managers with product selection, pricing, estimates, and discount approvals to help close business
- Develop account strategies based on customer activity and growth opportunities
- Resolve client concerns professionally to ensure an exceptional customer experience
Showroom Operations
- Oversee daily showroom operations to ensure efficient workflow and exceptional client service
- Ensure smooth handoffs between sales representatives and support staff for accurate order processing and timely fulfillment
- Identify and resolve operational bottlenecks within the sales-to-order pipeline
- Serve as the liaison between Account Managers and the Processing Team to ensure consistent, timely order fulfillment
- Approve vendor invoices and oversee showroom billing processes
- Oversee rug transfers, sample management, memo returns, and showroom inventory
- Maintain showroom merchandising standards and sample room organization
- Support logistics and internal problem-solving related to customer orders and operational issues
Additional Responsibilities
- Promote STARK's culture and values throughout the showroom
- Participate in company initiatives, training, and leadership meetings
- Perform additional duties as assigned
Job Requirements: - 2+ years of sales experience, preferably within flooring, carpet, luxury home furnishings, interior design, or a related industry
- Previous experience leading, supervising, or mentoring a team preferred
- Demonstrated ability to balance personal sales goals with leadership responsibilities
- Strong understanding of both trade (B2B) and retail (B2C) sales environments
- Excellent communication, interpersonal, organizational, and problem-solving skills
- Experience building long-term client relationships and managing multiple priorities
- Proficiency with CRM platforms (HubSpot, Salesforce, or similar) and order management systems
- Bachelor's degree preferred, ideally in Interior Design, Business, or a related field
- Luxury sales experience and carpet or flooring industry experience are highly desirable
Benefits:- Health Insurance
- Dental Insurance
- Vision Insurance
- Supplemental Benefits
- Great Paid Time Off Policy
- 401k match
The pay range for this role is:
100,000 - 100,000 USD per year (Stamford)
