Assistant Service Manager - Leith Honda

Holman, Inc.

$70K — $95K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High School diploma or GED required, college degree preferred.
  • 5+ years of dealership service experience across various roles.
  • Understanding of car repair and customer engagement is essential.
  • Experience in service principles and service department operations is needed.
  • Equivalent combination of education and experience will be considered.

Responsibilities

  • Ensure the highest level of customer service in the shop.
  • Assist in managing all service department operations, including staffing and cost controls.
  • Act as a liaison among service team members and warranty administration.
  • Promote employee satisfaction and customer satisfaction through effective communication.
  • Recruit and develop Service Advisors and support staff.
  • Collaborate with manufacturer representatives to meet corporate goals.
  • Complete other assigned duties and special projects.

Benefits

  • Health, vision, and dental insurance offered.
  • Life and disability insurance provided.
  • 401(k) plan with company match available.
  • Generous Paid Time Off (PTO) and paid holidays included.
  • Paid parental leave and supplemental military leave for eligible employees.
Full Job Description

Leith Honda has an outstanding opportunity for an Assistant Service Manager to join their team and the Holman Family! 

Job Duties

  • Offers and ensures that the shop offers the highest level of customer service

  • Assists the Service Manager in managing all aspects of service department operations: staffing, provision of vehicle services, warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records

  • Serves as a liaison between the Shop Foreman, Service Advisors, Parts Personnel, Technicians and Warranty Administration

  • Through communication, oversight and direction works to ensure employee satisfaction, customer satisfaction and return on investment

  • Promotes the recruitment and development of some or all: Service Advisors, Service Porters, Service Assistants, Valet Drivers, Loaner Coordinators

  • Liaison with the manufacturer; works with factory representatives to achieve factory objectives

  • Perform all other duties and special projects as assigned

Education and/or Training:

  • High School diploma or GED

  • College degree preferred

  • 5+ years of related experience or training; or equivalent combination of education and experience

Relevant Work Experience:

  • 5+ years of dealership service experience in various aspects of the service department which may include some or all of the following: technician, service advisor, team lead, foreman, similar related work

  • Experience or working knowledge of car repair and customer engagement

  • Experienced in service principles, concepts and service department operations

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $70 - $95K+ USD annually. (This range is based on base salary + Bonus and Commission opportunities)

#LI-EB1

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

  • Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).

  • Misrepresent or embellish qualifications, skills, or experience

  • Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Similar Jobs

More Jobs at Holman, Inc.

More Manufacturing & Automotive Jobs

Find similar Assistant Service Manager - Leith Honda jobs: