Summary

The Assistant Manager - Port Optimization Support is responsible for identifying, analyzing, and mitigating financial and operational loss exposure across port processing activities by detecting processing errors, discrepancies, and inefficiencies, and driving corrective and preventive actions through structured audits, monitoring, and continuous improvement in close collaboration with Port Operations, Port Profitability & Optimization, Accounting, Vendors, and Third-Party Carriers to ensure process accuracy, control effectiveness, and sustained improvements before and after process changes.

Responsibilities

• Process Audit & Loss Exposure Identification
  • Review and audit port processing workflows to identify errors, discrepancies, and inefficiencies
  • Detect and quantify financial and operational loss exposure, including revenue and cost leakage, resulting from process gaps or execution issues
  • Analyze operational and transactional data to identify recurring issues and root causes
  • Validate process execution against approved SOPs, control standards, and operational requirements
• Monitoring & Control Effectiveness (Lead Automation Enhancement)
  • Establish and maintain ongoing monitoring mechanisms to track process accuracy and performance
  • Verify effectiveness of corrective actions before and after implementation
  • Maintain audit logs, issue trackers, and corrective action status reports
  • Support internal control objectives by ensuring consistency, accuracy, and compliance in port processing activities
• Process Improvement & Coordination
  • Partner with Port Operations, Profitability, and Accounting teams to implement corrective and preventive actions
  • Provide audit findings and data-driven insights to support process redesign and optimization initiatives
  • Assist in updating SOPs, control documentation, and reference materials based on audit outcomes
  • Coordinate with ports, vendors, and third-party carriers to resolve processing, data, and execution issues
• Reporting & Special Projects
  • Prepare audit summaries, trend analyses, and issue reports for management review
  • Support special projects related to process optimization, system enhancements, and control improvements
  • Assist with audit readiness, documentation, and management responses as required
  • Data Reporting- Create Performance Dashboards, using data visualization tools such as SQL. Excel, and Power BI
  • Other duties as assigned

Compensation Range

$86,000 - $100,000 per year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills & Qualifications

• Experience in logistics, port operations, audit, or process improvement environments Required
• Proficient written and verbal communication skills for clear and professional reporting Required
• Proficient in Excel, SQL, and Power BI for data analysis, tracking, and reporting Required
• Proficient ability to work cross-functionally with operations, finance, vendors, and third-party partners Required
• Advanced attention to detail with a strong control-oriented mindset Required
• Advanced understanding of port processing workflows and transactional operations Required
• Advanced ability to identify processing errors, inefficiencies, and control gaps Required
• Advanced analytical capability to assess the financial and operational impact of process issues Required
• Advanced ability to drive ownership and accountability Required

Education & Experience

• Bachelors Degree Required
• Master's Degree Preferred
• 6 - 9 years of direct experience in Accounting, Billings, Financial Analysis, Finished Vehicle Operations Required
• 1 - 3 years of supervisory experience Required
• 7 - 11 years of direct experience in Accounting, Billings, Financial Analysis, Finished Vehicle Operations Preferred

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing on scanner, tablet, and laptop
• Possibility of domestic travel - 30%
• Lift up to 20lbs
• Carry up to 20lbs
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position is located in the Irvine, CA office
• Communication with employees and field partners will be primarily conducted via phone and email.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.