General Motors

Assistant Manager, MobileService+ Operations

General Motors • $75K — $95K *
Warren, MI 48089In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business or related field.
  • 5+ years' experience in dealer operations, customer care, or automotive service operations.
  • Strong Excel and data-handling skills for fast-paced operations.
  • Excellent written and verbal communication skills for stakeholder engagement.
  • Strong organizational skills and attention to detail for managing complex tasks.
  • Experience with operational reporting and data analysis tools.

Responsibilities

  • Manage MobileService+ operational workflows and activities.
  • Serve as primary contact for dealer and field support issues.
  • Handle dealer communications, including training and launch readiness.
  • Monitor support channels and address routine queries.
  • Maintain operational reporting and program status tracking.
  • Support dealer onboarding and operational readiness processes.
  • Collaborate with cross-functional teams to resolve dealer issues.

Benefits

  • Hybrid work environment with a minimum in-office requirement.
  • Opportunity to work in a fast-growing service innovation program.
Full Job Description
Job Description

MobileService+ is a door-to-door service, provided by the Dealer and supported by GM, that gives retail & fleet customers the convenience they expect. The MobileService+ program is designed to help dealerships keep and build their service business by providing new service options to the customer.

The Role

The MobileService+ Operations team is responsible for keeping the program running effectively as volume grows. This role drives day-to-day operational execution, dealer support, reporting, and cross-functional follow-through to improve program performance and maintain a strong dealer experience. The ideal candidate is organized, action-oriented, and comfortable managing multiple priorities in a fast-moving environment.

What You'll Do
  • Manage core MobileService+ operational workflows and recurring activities required to keep the program running effectively.
  • Serve as a day-to-day point of contact for dealer and field support needs, including issue resolution, follow-up, and escalation management.
  • Manage dealer-facing communications, including enrollment, training, launch-readiness, vehicle delivery, and follow-up messaging.
  • Monitor shared support channels, respond to routine questions, and route unresolved issues to the right internal owners.
  • Maintain recurring operational reporting, including enrollment updates, status tracking, activation summaries, and other program support reporting.
  • Support activation and related program workflows tied to dealer onboarding and operational readiness.
  • Partner with operations, field teams, systems, finance, and vendor contacts to resolve dealer issues and keep execution on track.
  • Support dealer sustainment by documenting follow-ups, recapping meetings, reinforcing next steps, and helping scale best practices across the dealer network.
  • Manage the Mobile Service upfit production process and associated follow-through needed to support launch execution.


Your Skills & Abilities (Required Qualifications)
  • Bachelor's degree in business or related field.
  • 5+ years' experience in dealer operations, customer care, automotive service operations, or a related operational environment.
  • Strong Excel and data-handling skills, with the ability to work independently in a fast-moving operational environment.
  • Strong written and verbal communication skills, with the ability to work effectively across dealers, field partners, and internal stakeholders.
  • Strong organizational skills and attention to detail, with the ability to manage multiple requests and follow-up actions at the same time.
  • Experience with reporting, dashboards, or operational data tools.


What Can Give You a Competitive Advantage (Preferred Qualifications)
  • Experience supporting large-scale dealer or field operations programs.
  • Experience identifying process gaps and improving operational workflows in a growing program environment.
  • Familiarity with GM systems, reporting tools, and dealer support processes.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.The selected candidate will be required to travel

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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