The Position:

The Operations Manager will report to the General Manager and be will be located at our Class A property at 525 W Monroe in Chicago, Illinois. They will be responsible for ensuring smooth day-to-day operations for the building, with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. The successful candidate will be organized, have an eye for detail and a passion for customer service.

Key Responsibilities:

Hospitality / Leadership
• Lead the Property Management support and Maintenance teams to provide a best in class customer-focused experience throughout the property
• Maintain customer relationships including, hospitality, and traditional operations management
• Understand customer business needs and leverage our platform to solve their real estate challenges
• Review lease proposals and facilitate space tours for prospective customers
• Coordinate unique ZO event programming with a focus on creating and maintaining a community atmosphere
• Assist the General Manager to drive overall amenity engagement
• Lead a cross-functional team to ensure all corporate objectives, policies and standards are met
• Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement

Operations
• Develop the annual operating budget and capital plan, and present to internal stakeholders and partners
• Financial reporting for profit and loss variances, quarterly reforecasting, and investor reports
• Oversee management of third-party maintenance contractors to ensure compliance with contractual obligations
• Facilitate pre-built and landlord-built customer spaces
• Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects
• Assist the Property Management team with projects and communication

Qualifications

About You:
• 3+ years of experience in a similar role within real estate or hotel industry
• Bachelor's degree required (with a focus on hospitality or real estate preferred)
• Prior hospitality experience preferred
• Financial experience including costs, budgets, service contracts and arrears
• Proficient in Microsoft Office or equivalent
• Ability to travel between floors and buildings to effectively communicate with the team and customers

Critical Competencies For Success
• Experience leading a multi-layered team
• Takes initiative and is a proactive leader always focused on continuous improvement
• Excellent interpersonal, verbal, and written communication skills
• Strong organizational and project management skills
• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
• Eager to be a part of a fast-paced and dynamic work environment

*Onsite presence is required for this position.

The base compensation range for this role is $80,000 - $90,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.