About our property:
Welcome to The Potomac Hotel, Autograph Collection, a distinguished property in the Pyramid Global Hospitality portfolio overlooking the Potomac River in Washington, D.C. Featuring 373 guest rooms and 38,000 sq ft of indoor meeting and event space, the hotel offers a dynamic hospitality environment just minutes from The Wharf, National Mall, Capitol Hill, and many of the city's most recognizable landmarks.
At The Potomac Hotel, team members have the opportunity to build their careers within a full-service property featuring two restaurant and bar concepts, a spa and fitness center, and extensive meetings and events operations. As part of our team, you'll join Pyramid Global Hospitality's People First culture, where collaboration, professional development, and growth opportunities are central to the associate experience.
Whether you're beginning your hospitality career or ready for your next opportunity, you'll find a supportive environment where your contributions matter. If you're passionate about exceptional hospitality and interested in growing your career in the heart of Washington, D.C., we invite you to explore opportunities at The Potomac Hotel and join our Pyramid Family.
What you will have an opportunity to do:
Assistant Guest Experience ManagerJob Description
We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.
All professionals at The Potomac Hotel live by our Vision, Brand Promise, and Core Values.
POSITION OBJECTIVEThe Assistant Guest Experience Manager supports the Front Office team in overseeing all aspects of guest services to ensure a seamless and exceptional experience for every guest.
ESSENTIAL JOB FUNCTIONS- Assist in greeting and welcoming guests upon arrival and during their stay.
- Develop and maintain positive relationships with guests, understanding their needs and preferences.
- Address and resolve guest complaints and issues promptly and effectively.
- Ensure VIP guests receive personalized service and amenities
- Support Front Office team in daily operations and decision-making
- Coordinate with other departments within the hotel to ensure guest requests are fulfilled.
- Handle special requests and arrangements for guests, such as transportation, dining reservations and event planning.
What are we looking for?- Must be available to work a flexible schedule to include nights, weekends and holidays
- High school diploma or equivalent
- Previous hotel or resort Guest Service experience preferred
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
Compensation:$85000
$88000
