Job Title: Assistant General Manager
Industry: Commercial Real Estate / Property Management
Location (city, state): New York, NY
Assignment Type: Direct Hire
Pay: $85,000 - $120,000 per year
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM; fully onsite, 5 days per week. 40 hours per week. Eligible for overtime.
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Job Description: The Assistant General Manager will support the overall management and performance of a commercial property, working across building operations, tenant relations, engineering, vendors, financial planning, and administrative functions. This role is ideal for an experienced commercial real estate professional who can balance day-to-day operations with financial oversight, long-term planning, and process improvement.
Key Responsibilities: - Lead and coordinate day-to-day property operations, including facilities, engineering, security, cleaning, landscaping, tenant services, and administrative support.
- Build and maintain strong relationships with commercial tenants, serving as a senior contact for service requests, escalations, move-ins, and ongoing property needs.
- Review building performance and identify opportunities to improve efficiency, service delivery, and the overall tenant experience.
- Monitor operational, financial, safety, and compliance concerns and implement solutions to address potential issues.
- Conduct regular property walkthroughs and follow up on maintenance, safety, building condition, and compliance-related items.
- Maintain organized and accurate property, tenant, lease, and operational records.
- Develop and improve procedures, workflows, and service standards to promote consistency across property operations.
- Manage relationships with outside vendors, including sourcing, bidding, contract discussions, purchasing, and performance management.
- Work closely with engineering and internal teams on renovations, capital improvements, and other major property projects.
- Support tenant engagement initiatives, property events, seasonal programming, and activities within shared building spaces.
- Analyze operating expenses and identify opportunities to manage costs while maintaining appropriate service levels.
- Assist with annual budgeting, financial reporting, forecasting, and analysis of budget-to-actual variances.
- Partner with senior leadership and cross-functional teams to communicate priorities, resolve challenges, and move property initiatives forward.
- Ensure property operations meet established quality, safety, regulatory, and compliance expectations.
Qualifications: - 7+ years of experience in commercial real estate and property management, including significant financial responsibilities.
- Commercial real estate experience is required; candidates with exclusively residential property management backgrounds will not be considered.
- Experience with Class A commercial properties, building operations, and property management.
- Strong understanding of P&L management, budgeting, forecasting, variance analysis, and financial reporting.
- Experience managing vendors, contractors, capital projects, and building operations.
- Previous experience leading teams and coordinating multiple departments or service functions.
- Strong Excel skills and experience with project management or property management software.
- Confident communicator with the ability to interact professionally with senior executives, investors, tenants, vendors, and other key stakeholders.
- Strategic, forward-thinking approach with an interest in improving processes and staying current with industry trends.
- Approachable leadership style with the ability to establish accountability and build strong working relationships.
- Comfortable managing competing priorities in a fast-paced, highly visible environment.
- Bachelor's degree strongly preferred.
Additional Details: - This is a fully onsite position; remote or hybrid work is not available.
- The role offers exposure to property operations, financial management, tenant relations, and strategic initiatives within a large and growing organization.
Perks: - Opportunity to join a rapidly growing organization.
- High-visibility role with exposure to senior leadership and major commercial tenants.
- Opportunity to contribute to operational improvements and property-level initiatives.
- Broad responsibility across property operations, financial planning, and tenant experience.
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