Essential Job Functions

Leadership & Strategic Management

In conjunction with the Executive Director
• Support the Executive Director in achieving the mission, strategic plan, and operational goals.
• Participate in sales initiatives through involvement in industry groups, community functions, and networking events.
• Lead and develop department heads and staff, fostering a culture of accountability, service excellence, and continuous improvement.
• Work in various positions within the community and fill in as needed. Serve as Manager on Duty in the Executive Director's absence. This may include overseeing and managing a department during the absence of the department head.
• Actively participate in planning, goal setting, and organizational change management.

Resident Care & Services

In conjunction with the Executive Director
• Ensure services are delivered in accordance with resident needs, regulatory requirements, and organizational standards.
• Oversee admissions, assessments, and service plans for prospective and current residents.
• Create a safe, stimulating environment that promotes well-being, independence, and dignity.
• Address and resolve resident and family concerns in a timely and professional manner.

Business & Financial Management
• Assist in the development, monitoring, and analysis of operating and capital budgets, including forecasting, planning, and managing the replacement of major capital items (e.g., HVAC, roofing, parking surfaces). Support maintenance duties as needed, with assistance from the Eskaton Support Center. Monitor revenue, expenses, occupancy, and payroll to ensure financial goals are met, if applicable.
• Oversee billing, collections, petty cash, and resident trust accounts in coordination with Corporate Accounting.
• Ensure accurate coding, reporting, and variance analysis for monthly financial statements.

Human Resources & Staff Development

Supervise HR staff in responsibilities including, but not limited to:
• Recruit, hire, train, coach, and evaluate staff; implement corrective action when needed.
• Oversee employee relations, compliance with corporate personnel policies, labor laws, and collective bargaining agreements, if applicable.
• Ensure accurate scheduling and payroll records; monitor attendance, overtime, and leave usage.
• Conduct and/or facilitate orientation, onboarding, and ongoing staff training.
• Encourage a positive team culture and employee engagement.
• Maintain complete and accurate resident and employee records.
• Lead the Employee Engagement Committee.

Property & Campus Management
• Direct the maintenance, safety, and appearance of community buildings, grounds, fitness centers, pools, and common areas.
• Partner with the Homeowners Association (HOA), if applicable, to ensure compliance with regulations and community agreements. Serve as an HOA Board representative or member, when applicable.
• Oversee service contracts, vendor relationships, and capital improvement projects.

Regulatory Compliance & Risk Management
• Ensure compliance with federal, state, and local regulations, including RCFE licensing standards.
• Maintain compliance with corporate policies, HIPAA requirements, and workplace safety standards.
• Conduct audits, inspections, and reviews to identify risks and implement corrective actions.

Customer Service & Community Relations
• Promote resident and family satisfaction through responsive service and open communication.
• Support sales efforts by conducting tours, explaining services, and communicating Eskaton's value proposition.
• Build and maintain positive relationships with residents, families, staff, volunteers, vendors, and community organizations.
• Represent Eskaton's interests within the HOA and local community.
• Perform other duties as assigned by the Executive Director, which may include supervision of additional departments as needed.

Corporate Compliance
• As an employee of Eskaton, fully comply with all provisions of the Corporate Compliance Policy. Full compliance with the policy is a condition of employment with Eskaton.
• Promote compliance with Corporate Compliance Policies among subordinates.

HIPAA Compliance
• As an employee of Eskaton, fully comply with all provisions of the Health Insurance Portability and Accountability Act (HIPAA). Full compliance with HIPAA policies is a condition of employment with Eskaton.
• Promote compliance with HIPAA policies among subordinates.

Leadership & Management Skills
• Responsible for hiring, orienting, training, coaching, counseling, promoting, evaluating, and making employment decisions for the department.
• Responsible for the supervision and organizational structure within the department. Delegate and follow up appropriately to ensure quality, equity, and consistency.
• Conduct employee performance appraisals in a timely and thorough manner.
• Accountable for the development and maintenance of the department budget and fiscally responsible in accordance with approved budgets and policies.
• Lead by example and provide appropriate supervision in accordance with Eskaton's values and mission.
• Maintain constructive relationships with managers, peers, and employees while contributing to a positive work environment and demonstrating value to staff and residents.
• Attend, participate in, and facilitate appropriate educational, management, and in-service meetings.
• Encourage the implementation of Eskaton's Problem-Solving Process.
• Demonstrate the ability to complete job objectives in a timely manner.
• Demonstrate positive behavior characteristics, including a positive attitude, initiative, cooperation, adaptability, fairness, ingenuity, dependability, and integrity.
• Plan and organize assignments and workflow to achieve maximum effectiveness and efficiency.
• Perform other duties and assignments deemed appropriate by the Executive Director.

Interpersonal Relationships
• Communicate unresolved work-related issues through the appropriate chain of command. Demonstrate effective problem-solving skills and handle confidential information appropriately.
• Demonstrate flexibility with changing workloads, establish priorities accordingly, and carry out job assignments independently.
• Remain calm in an environment with many demands, frequent changes, and interruptions.

Teamwork
• Be friendly and courteous to residents and coworkers. Model a service-oriented attitude, take ownership in solving problems, and take initiative to improve situations.
• Work as a team player within the department and across departments.
• Assist coworkers when personal assignments are completed or when requested by the appropriate supervisor.

Miscellaneous
• Work in accordance with established safety guidelines, emphasizing proper body mechanics and safe work practices; wear appropriate safety equipment.
• Maintain attendance as outlined in Eskaton policy.
• Attend and participate in appropriate in-service and departmental meetings.
• Promptly report noticeable environmental or equipment repair needs to the Maintenance Department.
• Maintain a professional image by adhering to prescribed dress code and uniform requirements.
• Obtain criminal record clearance prior to employment and presence in the community.
• Complete required health screenings and tuberculosis testing in compliance with applicable requirements. Test results must not be older than six (6) months and must be received by the community within seven (7) days of employment.

Other Job Functions

• Models and embodies Eskaton's core values, including:

• • Creating a sense of warmth, welcoming and belonging for all

• • Fostering excellence in everything we do

• • Seeking consistent improvement, learning and sustainable growth

• • Stepping up, taking ownership and leading with initiative

• Fully comply with all provisions in Eskaton's Corporate Compliance Policy and the Health Insurance Portability and Accountability Act (HIPAA).

• Maintains attendance as outlined in Eskaton policy.

• Follows required dress code and Eskaton's Community Appearance Standards. Maintains a professional image for the public and residents.

• Works in accordance with established safety guidelines; uses proper body mechanics; follows safe work practices; wears appropriate safety gear.

Annual salary ranges from $80,000 to $90,000. Factors such as scope, responsibilities, experience, education, job-related skills, internal equity, and market considerations may influence base pay.

Qualifications

Education

• Two years of college (required); bachelor's degree in business, healthcare administration, or related field preferred.
• Must hold a valid California RCFE license.
• Two years of college (required); bachelor's degree in business, healthcare administration, or related field preferred.
• Must hold a valid California RCFE license.

Training & Experience

• Minimum three years of experience managing residential care, senior living, or large community operations.
• Experience supervising staff, budgeting, and managing multi-department operations.
• Knowledge of property management, HR practices, and financial management.

Job Knowledge

• Strong leadership, communication, and interpersonal skills.
• Ability to analyze financial and operational data to inform decisions.
• Knowledge of applicable laws and regulations.
• Proficiency with computers and relevant software (scheduling, accounting, HRIS).
• Ability to foster teamwork, resolve conflicts, and drive results.
• Flexibility in work schedule as evidenced by working holidays, evenings, weekends, and additional shifts when necessary to ensure adequate coverage within the department.

Competencies

• Leadership & Strategic Thinking
• Financial & Business Acumen
• Resident-Centered Service Orientation
• Human Resources & Talent Management
• Communication & Relationship Building
• Change Management & Problem Solving
• Operational & Project Management
• Technical Proficiency

Working Conditions and Physical Requirements:

Sedentary Work

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently. Sedentary work involves sitting more than 67% of a typical workday.

X

Light Work

Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

Medium Work

Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Heavy Work

Exerting over 50 pounds of force occasionally, and/or up to 50 pounds or force frequently, and/or up to 20 pounds of force constantly to move objects. If related to patient care - Must be able to safely assist residents/patients including but not limited to lifting, turning, supporting weight and movement.