Loews Hotels

Assistant Director of Front Office

Loews Hotels • $72K — $90K *
New York, NY 10025In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Excellent oral and written communication skills.
  • Strong guest service abilities.
  • Familiarity with property management computer programs.
  • Willingness to work flexible schedules, including weekends and holidays.
  • Bachelor's degree in Hospitality Management or a related field, or equivalent experience and skills.
  • At least two years of experience as a Front Desk Agent in a comparable establishment.

Responsibilities

  • Oversee daily activities of Front Desk operations and ensure adherence to company standards.
  • Interact with guests to fulfill requests and resolve any issues.
  • Aim to provide a four-diamond experience by exceeding guest expectations.
  • Support and train Front Desk Agents through regular feedback.
  • Listen to team and customer feedback to improve operational processes.
  • Manage inventory levels and collaborate with the purchasing department.
  • Coordinate quality, efficiency, and safety of Front Office services.

Benefits

  • Participation in required meetings and training sessions.
  • Team-oriented work environment.
  • Opportunity to grow skills through feedback and training initiatives.
  • Maintain a clean and well-organized back office area.
  • Adhere to safety regulations and emergency procedures.
Full Job Description
Job Specific
  • Oversees daily agent activities at the Front Desk and ensures all Team Members are adhering to the company standards.
  • Interacts with the guest and handles all guest requests.
  • Provides a four diamonds and more experience by focusing on exceeding guest expectations.
  • Supports the Front Desk Agents by providing constant feedback and training.
  • Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers.
  • Responsible for controlling the inventory levels and works closely with the purchasing department.
  • Coordinates the quality, efficiency, and safe operations of the Front Office department.
  • Ensures safe and efficient flow of traffic of arriving and departing guests.
  • Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service.
  • Maintains open lines communication with other departments
  • Interacts frequently with guests to ensure satisfaction with services
  • Attends all required meetings for position
  • Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all times
  • Conducts regularly scheduled meetings and training as required
  • Answers guest inquiries and resolves complaints, taking all appropriate action to ensure total guest satisfaction
  • Ensures that all requests are handled promptly, accurately, and with utmost courtesy
  • Reviews/maintains daily payroll report/records for overnight team, maintaining labor costs within forecasted budgetary guidelines
  • Ensures that all daily and group reports are distributed to appropriate parties
  • Other duties as assigned


General
  • Maintains clean and excellent condition of Back Office area and equipment
  • Maintains proper stock of all supplies in Back Office Area
  • Executes emergency procedures in accordance with hotel standards
  • Notifies appropriate individuals and departments of any problems or unusual matters of significance
  • Attends all appropriate hotel meetings and training sessions
  • Is polite, friendly, and helpful to guests, employees, and management
  • Promotes and applies teamwork skills at all times
  • Complies with all hotel standards, policies, and rules
  • Complies with safety regulations and procedures
  • Remains current on hotel information and changes


Qualifications
  • Excellent communication skills - oral and written
  • Excellent guest service skills
  • Knowledge of computer programs utilized in property management
  • Able to work a flexible schedule, including weekends and holidays
  • Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills
  • Minimum two years' experience as Front Desk Agent at a comparable quality property
Salary range for this position, based on experience, is $72,000.00 to $90,000.00.

About Loews Hotels

Loews Hotels is a luxury hotel chain with properties in the United States and Canada. The company was founded in 1946 and is headquartered in New York City. Loews Hotels is committed to providing exceptional service and amenities to its guests, with a focus on creating memorable experiences. The company's properties range from large convention hotels to boutique properties, and offer a variety of amenities, including restaurants, spas, and fitness centers. Loews Hotels is a subsidiary of Loews Corporation, a diversified company with interests in insurance, energy, and other industries.
Learn more about Loews Hotels
Size
10,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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