Overview

If you thrive in a collaborative environment that values exceptional client service, initiative, professionalism, responsiveness, and adaptability, we invite you to consider joining our Information Technology department in our Chicago office as an Assistant Director: Digital Workplace and Productivity Platforms.

The Assistant Director: Digital Workplace and Productivity Platforms is a senior technology leader responsible for the strategy, transformation, engineering, and lifecycle management of the Firm's end-user computing, desktop applications, endpoint platforms, and digital workplace services globally. This role will lead the ongoing transformation of the Firm's desktop technology and end-user services to cloud-based, automated, and agile operating models, partnering closely with Infrastructure, Security, Data, Platforms, and Support leadership to deliver secure, stable, and modern user experiences at scale. The role is accountable for building a high-performing organization, driving measurable service improvement, and ensuring the Firm's user-facing technology estate evolves in line with business needs and enterprise architecture.

Responsibilities

Essential Functions:

Digital Workplace Strategy & Transformation

• Define and execute a global digital workplace and desktop applications strategy aligned with Firm priorities, enterprise architecture, and user needs
• Lead the continued transformation of end-user computing, application delivery, and workplace services toward cloud-based, automated, and agile operating models
• Establish roadmaps, priorities, governance, and success measures for strategic initiatives across endpoint, desktop applications, workplace experience, and service modernization

Endpoint, Application & Cloud Engineering

• Own the global endpoint environment, including Windows endpoints, mobile platforms, endpoint lifecycle standards, and enterprise desktop application delivery
• Oversee modern endpoint management capabilities, including Intune, device management, software deployment, and lifecycle automation
• Lead virtual workspace and cloud-based end-user computing platforms, including Azure Virtual Desktop, Windows 365, and related Microsoft technologies, as appropriate

Cross-Functional Technology Leadership

• Partner closely with Infrastructure, Security, Data, Platforms, Service Management, and Support leaders to define and deliver an integrated end-user technology roadmap
• Ensure user-facing technologies are aligned to enterprise standards for architecture, security, observability, automation, supportability, and resilience
• Act as a senior stakeholder and collaborator on cross-functional initiatives that impact endpoint, identity, access, productivity, application delivery, and workplace experience

Automation, AI & Service Improvement

• Drive automation-first service design and support models to improve stability, reduce manual effort, and increase operational efficiency
• Identify and implement practical AI-enabled and data-driven capabilities that enhance IT operations, user productivity, support quality, and service insight
• Introduce proactive monitoring, predictive analytics, and continuous improvement practices to reduce recurring issues and improve service outcomes

Security, Risk & Compliance

• Embed security-by-design principles into endpoint, desktop application, and digital workplace services in partnership with Security leadership
• Ensure services meet Firm requirements for compliance, endpoint protection, patching, configuration standards, and secure access
• Support the maturation of Zero Trust-aligned controls and secure operational practices across the user technology estate

Digital Employee Experience & Service Quality

• Measure and improve digital employee experience across devices, applications, and workplace services using meaningful operational and experience-based metrics
• Own service quality, resilience, and continuous improvement for digital workplace and desktop application services
• Drive root-cause reduction, standardization, self-service, and automation to improve stability and reduce service friction

Leadership & Organizational Development

• Lead, coach, and develop a high-performing global team, including managers and technical professionals, with clear accountability for performance and outcomes
• Build organizational capability in modern endpoint management, cloud services, automation, agile delivery, and service excellence
• Create strong operating rhythms, role clarity, and cross-team collaboration to support delivery at scale

Vendor, Financial & Portfolio Management

• Manage vendors, contracts, licensing, and budgets across the digital workplace, endpoint, and desktop application portfolio
• Optimize spend, commercial performance, and service value while maintaining resilience and user experience
• Provide leadership visibility into priorities, risks, service performance, roadmap progress, and investment needs

Qualifications, Experience and Personal Attributes

Education/Training/Certifications:

Professional Experience:

• 10+ years of progressive IT experience across end-user computing, digital workplace, desktop engineering, productivity platforms, or related enterprise technology domains
• Significant people leadership experience, including leading managers and technical teams in a global, multi-location environment
• Demonstrated experience leading large-scale transformation of desktop, endpoint, and workplace technologies toward cloud-based, automated, and service-oriented operating models
• Proven experience partnering across infrastructure, security, platform, support, and architecture teams to deliver integrated technology solutions
• Experience operating in a complex, high-expectation professional services environment preferred

Technical Skills:

• Deep understanding of enterprise endpoint management, desktop application delivery, and modern digital workplace services
• Strong knowledge of Microsoft end-user and cloud technologies, including Intune, Microsoft 365, Azure Virtual Desktop, Windows 365, and related management and automation capabilities
• Experience with software deployment, endpoint lifecycle automation, virtual desktop technologies, and secure remote access platforms
• Strong understanding of endpoint security principles, configuration standards, patching, compliance, and operational resilience
• Familiarity with digital employee experience, monitoring, observability, and service management practices

Performance Traits:

• Executive presence and strong written and verbal communication skills, with the ability to communicate effectively across senior leadership, peers, technical teams, and vendors
• Strong strategic thinking, judgment, and problem-solving skills, with the ability to balance innovation, resilience, standardization, risk, and user experience
• Ability to lead through change, influence without direct authority, and align diverse teams around common outcomes
• Strong customer and service orientation, with the ability to anticipate needs and exercise sound independent judgment
• Ability to work under pressure, manage shifting priorities, and deliver against deadlines in a demanding global environment
• Strong attention to detail, organizational skills, confidentiality, and discretion
• Continuous improvement mindset with the courage to challenge legacy practices constructively

Management Accountabilities

• Manages processes for direct reports in regard to performance appraisals, annual compensation, goal setting, coaching, and performance counseling
• Accountable for organizational design, talent development, succession planning, and recruitment for the function
• Owns operational budget analysis, recommendations, vendor oversight, and commercial decision support
• Establishes priorities, governance, and effective delegation to improve workflow efficiency and service delivery outcomes

Physical Requirements

• May require occasional lifting of up to 20 lbs.
• May require travel to other offices as needed

This description is not exhaustive, and the Firm may modify it at any time at its sole discretion; nothing herein creates an employment contract or alters the at-will nature of employment.

We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.

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Posted Pay Range

The typical pay scale for this position is between USD $188,000.00/Yr. and USD $248,000.00/Yr., although the actual wage or salary could be lower or higher if the candidate's education, experience, skills and internal pay alignment are different from those specified.