Compensation Range: $69,062.98 - $109,775.58
Position Summary:Hiring Salary Range: $69,062.98 to $75,969.27 depending on qualifications.
Job Description:Supervises, coordinates, and directs the daily administrative functions of an assigned department to ensure efficient office operations. Supervises, assigns, schedules and evaluates assigned staff. Assists in developing and coordinating staff development and trains employees as needed. Assists in writing, reviewing and updating policies and procedures related to office functions. Prepares reports and assists the Dean in other office functions as assigned.
- Supervises all personnel within specific units of Student Services and coordinates the work of support personnel within the specific unit.
- Coordinates the implementation of policies and procedures within specific units of Student Services. Conducts meetings.
- Provides direct training on new and emerging procedures, practices and related functions as approved by the Dean of Student Services.
- Develops standard operating procedures for activities and functions within the student services support area which support institutional policies and practices.
- Handles and works to resolve routine and complex student and staff concerns, complaints, and issues for the units under direct supervision.
- Serves as the section leader in the preparation of unit reports, correspondences, unit records and file maintenance.
- Lends support and direction in the monitoring and evaluation of the campus environment for student support services to include facilities, safety, and material resources.
- Develops, administers, and monitors departmental operating budgets for the units under direct supervision.
- Provides leadership in the development and maintenance of strategic goals and objectives for the units being supervised.
- Communicates and interacts with students and the public to further the interest and mission of the college.
- Performs other similar and related duties as assigned.
Job Duties- Recruit, hire, train and supervise staff
- Resolve complex or escalated student issues
- Support the Dean of Student Services and fill in as needed at meetings, events, or with the resolution of escalated student issues
- Meet with committee to review evidence and make decisions regarding student petitions
- Work side-by-side with staff as needed to provide services to students during peak times.
- Participate in various college-wide committees
- Process record adjustments such as grade changes, WN reinstatement, admin drop, petition for late withdrawal, petition for late drop.
Minimum QualificationsMaster's Degree and at least five years of experience in Student Services. Requires customer service experience.
Closing Date: Open Until Filled
