Category: Healthcare Support Services
Job Type: Full time
Shift: Day - 08 Hour
Location: Palo Alto, CA
Req:
Employee Group: Exempt
Benefits Eligible: Yes
Remote Eligible: No
Scheduled Weekly Hours: 40

Job ID: LP_00019481-2658084

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

This position provides on-site supervision and support for ambulatory clinic's day to day operations. Works with physicians and other providers to develop efficient schedule templates, ensures that schedule changes are appropriately completed and tracks clinic cancellation statistics. Develop preliminary staffing schedules. Trains new staff and ensures competency. Audits staff performance and addresses immediate performance issues as they occur. Ensures that staff completes required training and completes staff evaluations. Ensures that the clinic has adequate supplies and forms and is appropriately stocked. Participate in department and hospital projects and committees.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Assists the manager in developing and monitoring the supply budget.
* Audits staff performance of front desk, phone, back office and scheduling functions.
* Coaches staff and addresses performance issues as they arise.
* Coordinates staff schedules (including lunches and breaks) to ensure appropriate staffing and adhere to policy.
* Reassigns staff as necessary to provide adequate coverage.
* Delivers performance evaluations in collaboration with the Practice Manager and as appropriate.
* Ensure the approved process for using Trust Commerce is followed by staff and self.
* Hires staff and evaluates performance.
* Observes work being performed and monitors the outcome of work.
* Orients staff to LPCHS, ACC and SHC Clinic specific policies and procedures.
* Oversees authorization and front-end billing issues.
* Oversees minute to minute clinic flow and ensures that patients are being taken care of in an efficient, compassionate and courteous manner.
* Coordinates staffing of the check in and check out functions to optimize patient through put.
* Provide on-site supervision to clinic staff.
* Reviews and signs off on daily clinic deposits.
* Works with other Clinic Supervisors and Practice Managers to coordinate staffing between clinics as necessary to best serve patient and provider needs.
* Works with physicians and other providers to develop efficient schedule templates.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Associate's degree in a work-related field/discipline from an accredited college or university.

Experience: Three (3) years of progressively responsible and directly related work experience.

License/Certification: None required.

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

* Ability to adjust communications to fit the needs and level of understanding of the receiver.
* Ability to coach and motivate team members.
* Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
* Ability to plan, direct, train, supervise and evaluate the work of subordinates.
* Ability to provide leadership and influence others.
* Ability to solve problems and identify solutions.
* Knowledge of computer systems and software used in functional area.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (Hourly): $43.56 to $56.63