The Assistant General Manager, under direction of the Regional General Manager, manages daily operations in a million+ square foot distribution center. This includes responsibility for the performance of a team of Operations Managers along with execution of all operational functions in the facility, including: (1) developing and executing daily and weekly operational plans; (2) meeting and exceeding customer service requirements; (3) maximizing quality, throughput, and productivity of the facility; (4) managing a diverse and talented associate population; (5) nurturing a positive (associate relations), focused, safe and productive work environment; and (6) ensuring all corporate policies and procedures are followed consistently and short and long term plans are implemented.
Essential Functions:
• Executes daily production plans that meet or exceed customer service level expectations while achieving maximum operating efficiency in a safe manner
• Develops and implements short and long-range staffing plans based on productivity objectives and forecasted volume requirements
• Ensures or leads daily balancing of labor availability and volume requirements throughout the facility
• Ensures all safety policies and procedures are implemented and observed, and that equipment and work areas are neat, clean and well organized
• Ensures daily inspection of physical condition of distribution center and equipment and directs needed maintenance and/or repair
• Develops, analyzes, and recommends operational and systemic improvements to meet current and future service, throughput, and cost objectives
• Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
• Recruits, hires, trains, develops, and retains effective shift management teams
• In conjunction with HR, develops, implements, and measures effectiveness of associate training programs
• Sets goals and communicates clear expectations for managers, and provides timely and constructive feedback
• Provides the resources and support needed for successful and safe facility operations
• Communicates effectively with managers and associates regarding business objectives or current issues
• Provides management team members with meaningful developmental opportunities and prepares them for upward promotion if interested
• Sponsors and helps lead the entire facility through change
Minimum Requirements:
• HS Diploma or equivalent.
• 5-7 years of distribution operations experience in a large volume, automated distribution center environment
• 3-5 years of leadership experience with direct report responsibility
• Proven record of complying with safety requirements, and experience building a culture of safety among subordinates and peers
Preferences:
• Bachelor's degree in Business, Transportation, Supply Chain Management, or equivalent experience.
• Experience recruiting, developing, and retaining an effective management team.
• Experience creating and managing a budget.
• Experience identifying and resolving significant process improvement opportunities.
