Location:CHANEL Bloor Boutique in Holt Renfrew North York, Ontario

Reports to:  Boutique Manager

Contract: Full-time and permanent position

As a sales-minded, customer oriented, exceptionally collaborative, with a strong sense of ownership, flexibility, and people-first mindset, you will assist the Boutique Manager with the efficient day-to-day management of the Boutique. Partner with all leaders in the boutique director’s absence. To lead by example and encourage optimum standards and activities amongst the team, including sufficient floor coverage, while monitoring and managing standards of customer service, product care, staff presentation and teamwork at all times. 

What impact you can create at Chanel:

Customer Experience / Customer Relationships

• Provide the highest level of customer service at all times, overseeing and supporting the team in upholding the standards as detailed within the CHANEL Charter including prompt response to telephone queries and relevant after sales care

• Establish, maintain and encourage good customer relationships including welcoming customers, presenting new collections, escorting customers to the door as appropriate and keeping in touch whilst ensuring that the team are applying the appropriate skills

• Ensure customers are introduced to the customer database and maintain system by obtaining and inputting customer details, including providing CRM support (thank you cards).

Floor Coverage

• Encourage and support the selling staff in maintaining a continued focus on all commercial objectives and goals set, assisting the management team in driving and tracking sales on a timely basis.

• Encourage and coach the team in applying expert standards of product knowledge and selling skills to help them maximize all sales opportunities. 

Team Spirit

• Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with senior management and CHANEL Head Office as required.

• Ensure suitable and structured organization, communication and monitoring of weekly quotas and daily breaks.

• Ensure timely distribution and communication of the CHANEL Charter to all staff as well as monitoring that guidelines are understood and adhered to at all times.

• Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times

Merchandising / Image / Product- Selling floor focused

• Ensuring that the highest visual standards are respected by monitoring the handling and storing of goods as well as ensuring that all stock is security tagged

• Ensure that correct ticketing as well as the quality of products is checked by the team at the point of sale

• Assist with the management of any display or maintenance requirements

Personal Presentation / Image

• Assist with the monitoring of time and absence management amongst the team

• Ensure that the dress code, grooming guidelines and high standards of personal presentation detailed within the CHANEL Charter as well as ensuring that the team adhere to all guidelines

• Maintain the uniform in good condition and ensure that the team wear and maintain the uniform as required – including name tags.

• Ensure that the Boutique, including customer, stock and staff areas, are clean and tidy at all times and that products sold or used are replaced neatly and promptly

Training / Personal Development

• Listen & coach in the moment the fashion advisors. acquiring and applying learning from the trainings (message mode, etc).

• Liase with all members of management to create a daily brief for weekly execution, spearheading informational and participatory morning meetings

What you will bring to the role:

• Solid fashion retail background with successful track record/strong selling skills.

• An approachable, exceptional interpersonal skills team player.

• An excellent communicator, ability to tell stories and articulate details to capture audiences’ attention.

• Initiative-driven, combining a strategic and spontaneous approach for building strong and personalized relationships.

• Integrity and professionalism with high levels of emotional intelligence (EQ).

• Proficiency in French will be considered an asset, but not mandatory.

You are energized by:

• Interaction with diverse group of selling team members, and clients.

• Passion with culture, art and, literature and most importantly, watches and jewellery.

• Business-driven and strong number sense.

• Both methodical task and variety in role with challenges you may not have already faced.

• ‘Thinking on your feet’-style problem-solving, whether it be a small and mundane issue or an urgent and complex one.

What you would gain from this experience:

• The opportunity to develop and be part of the exciting growth of Fashion Boutique.

• The opportunity to partner with Boutique leadership team and support Fashion Advisors to drive growth and business.

• Competitive salary: $100,000-110,000CAD annually + commission + bonus

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members. Financial Security – A strong company pension plan and bonus program to help you plan for the future.

• Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!

• Parental Support – A robust global parental leave policy to support you during life’s important moments.

• Employee Assistance Program (EAP) – 24/7 access to resources, including counseling, legal support, wellness services, and financial guidance.

• Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow.

*Benefits are eligibility dependent and subject to change at any time.