Department:
Servicing - GSE Asset Management

Department Overview

Our Servicing experts service all Fannie Mae, Freddie Mac, and FHA Finance loans originated by Walker & Dunlop as well as certain life insurance company, bank, and CMBS loans. Our Servicing experts are the borrower's primary point of contact and ensure that the requirements of the investors are met from loan closing through payoff. The Department consists of six main functional areas: Loan Administration, Asset Management, Insurance Compliance, Investor Reporting, Treasury, and Compliance. W&D's Servicing portfolio is the 8th largest in the U.S., and W&D is one of Fitch's highest-rated Servicers, with a rating of CPS1-.

The Impact You Will Have

As an Asset Manager on the Transactions Team, you will guide borrowers through a wide range of post-closing transactions while ensuring compliance with loan documents and GSE guidelines. You will apply sound credit judgment, coordinate across internal and external stakeholders, and support the strategic management of the portfolio. You will collaborate closely with Surveillance team members and other partners to maintain strong asset performance and facilitate complex borrower requests.

Primary Responsibilities

Transactions Responsibilities

• Review, process, and/or approve borrower consent requests in accordance with servicing guides and loan requirements
• Ensure consent requests are completed timely, accurately, and in full compliance with loan documentation
• Manage a varied portfolio of consent transactions and complete each request from start to finish
• Review and complete requests of varying complexity, including:
  
  • Assumptions
  • Management changes
  • Transfers of Interests
  • Easements
  • Collateral releases / partial releases
  • Condemnations
  • Lease review approvals
  • Loan modifications and maturity extensions
  • Insurance losses
• Perform post-closing servicing and asset management activities that fall outside the typical daily workflow
• Provide timely and accurate customer support to internal and external stakeholders
• Monitor borrower compliance with loan documents and identify or escalate risks as needed

Shared Asset Management Responsibilities

• Communicate with clients to determine appropriate loan arrangements and maintain strong borrower relationships

• Collaborate and problem-solve daily with teammates, clients, vendors, and other stakeholders

• Assist with department market research and support Asset Management reporting or project work

• Support automation and data improvement efforts within Asset Management

• May manage Credit Facility loans for compliance and process transactions as necessary

• May support general surveillance duties when needed, including property inspections, financial reviews, watch list management, and escrow monitoring

• Travel as needed for meetings, trainings, or portfolio responsibilities

• Perform other duties as assigned

• Attendance is generally required from 8:30 am - 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays

Education and Experience

• Bachelor's degree in economics, business, finance, or a related field

• 3+ years of role specific experience in Credit Underwriting or Asset Management required

• Proven track record processing borrower consent requests

• Demonstrated knowledge of Fannie Mae and Freddie Mac servicing guide requirements

Knowledge, Skills and Abilities

• Strong analytical skills including financial analysis, risk evaluation, and use of MS Office products

• Strong ability to interpret loan documents and apply GSE guidelines to borrower requests

• Excellent organizational and business writing skills

• Strong interpersonal and customer service skills with the ability to manage high-volume, detail-oriented workflows

• Ability to show ownership of your work, take on challenges, and acknowledge growth opportunities

• Courtesy, respect, and thoughtfulness in teaming with colleagues and stakeholders

• Ability to travel and operate a motor vehicle

This position has an estimated base salary of $80,000 - $90,000 plus discretionary bonus. An employment offer is based on the applicant's relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.

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What We Offer

• The opportunity to join one of Fortune Magazine's Great Places to Work winners
• Comprehensive benefit options* that have earned Walker & Dunlop the gold level of the 2025 Cigna Healthy Workforce Designation™, some of which include:
  - Up to 83% subsidized medical payroll deductions
  - Competitive dental and vision benefits
  - 401(k) + match
  - Pre-tax transit and commuting benefits
  - A robust health and wellness program - earn cash rewards and gain access to resources that
  promote health, engagement, and balance
  - Paid maternity and parental leave, as well as other family paid leave programs
  - Company-paid life, short and long-term disability insurance
  - Health Savings Account and Healthcare and Dependent Care Flexible Spending
• Career development opportunities
• Empowerment and encouragement to give back - volunteer hours and donation matching

*Eligibility may vary based on average number of hours worked