3-5 years experience in healthcare or hospital revenue, preferably in acute hospital settings
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and project management tools
Bachelor's degree in Healthcare Management/Administration or related field preferred
Strong skills in written and verbal communication
Leadership and people management experience for 3-5 years
Innovative mindset with openness to utilize AI in process improvements
Detail-oriented with strong organizational and time management skills
Responsibilities
Lead assessment lifecycle from initiation to integration handoff
Ensure timely execution and quality of assessment deliverables
Facilitate cross-functional collaboration to meet client needs
Create and maintain organized project documentation and calendars
Coordinate logistics for onsite assessments and client meetings
Drive continuous improvement initiatives based on post-assessment reviews
Compile final deliverables and executive summaries for clients
Benefits
Remote work flexibility with required travel to client or corporate locations
Support for professional development including certifications
Opportunity to lead and manage diverse teams
Engagement in innovative practices to enhance client experience
Participation in a culture that values inclusivity and emotional intelligence
Full Job Description
The Manager of Assessments is responsible for leading the execution, quality, and continuous improvement of the assessment lifecycle from initiation through final executive readout and integration handoff. This role provides day-to-day leadership for assessment delivery, ensures standardized and timely execution, and partners cross-functionally to deliver high-quality, client-ready outcomes.
Working knowledge of acute and physician revenue cycle processes, key performance indicators, and best practices is required. Incumbent should understand how to calculate key performance indicators (KPI's) and assess current operations against best practices. Exhibits strong strategic, analytical, project management, communication, and team leadership skills. Must be detail oriented and like creating reports, graphs, and spreadsheets. Ability to build and maintain relationships with key internal and external stakeholders. Communicates effectively while presenting complex information to technical and non-technical audiences. Demonstrates advanced proficiency in Word, Excel, and PowerPoint. The ability to facilitate the management of data for more than one project/assessment, as needed. Provides ideas and recommendations for improving assessment process.
Job Competencies:
Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions. Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat. Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes. Coaching & Developing Others - Partners with individuals' and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better. Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one's own and others' emotions and adapts behaviors to accomplish intended results. Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.
Essential Job Functions:
Overall Assessment Support:
Maintain and distribute Assessment project calendar and Assessment pipeline calendar.
Create organized files and directories.
Create, maintain, and update Assessment documents.
Review receipt of requested documents, including assessing whether documents received met specifications.
Review assigned Assessment document sections and revise formatting, content, punctuation to comply with standard formatting and value-added content.
Pre-Onsite Phase/Data Only Assessments:
Coordinate internal team Kick-off call.
Schedule recurring internal calls for assessment planning and status check-in.
Communicate travel and logistic coordination with Assessment team members, and client, if needed.
Assist with coordination, distribution, and reconciliation/validation of Assessment templates.
Onsite Phase:
Schedule and coordinate daily rounding meetings with internal assessment team.
Assist Director with establishing client onsite meeting times, location and audience, and coordination with Sales and senior administrative staff teams.
Coordinate site visit logistics such as meals and events.
Assist with compilation of client facing deliverables, including preliminary key observations and potential compliance items.
Post Onsite/Deliverable Phase:
Assist Director and AVP with the reconciliation of the final deliverable documents.
Assist Director and AVP with compilation of the Final Executive Summary presentation and coordinationwith the assessment team.
Oversee the compilation of final deliverables for distribution to the client executive team after the assessment readout.
Quality, Standardization & Continuous Improvement
Ensure assessment deliverables meet established quality, consistency, and branding standards.
Lead post-assessment retrospectives and lessons-learned reviews; integrate findings into updated templates, workflows, and SOPs.
Identify recurring risks, inefficiencies, or quality gaps and drive improvements at the system and process level.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Job Experience:
3 to 5 years experience in healthcare and/or hospitalrevenue, preferably Acute hospital experience
People Leadership Experience:
3 to 5 Years
Desired Education Level:
Bachelors Degree, Healthcare Management/Administration or related field, preferred or equivalent experience
Other Knowledge, Skills and Abilities Required:
Microsoft Office (Word, Excel, PowerPoint)
AI
Visio
Public Speaking
Project Management
Leadership skills
Customer Service skills
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require
Other Knowledge, Skills and Abilities Preferred:
Excellent written and verbal communication
Problem solving skills
Attention to detail
Organizational skills
Demonstrated time management skills
Required Certifications:
HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire
