Job Type
Full-time
Description
The Impact You Will Make- Develop and manage leaders with empathy to get the most out of direct reports through hiring, coaching, role modeling and effective performance management.
- Measure operational performance by the numbers, identifying underperforming metrics and generating strategic solutions to drive profitability and meet or exceed operational and sales goals.
- Promote service excellence by holding your teams accountable for implementing best-practices, establishing priorities, and providing support and guidance to successfully service our families, both at need and pre-need.
- Drive Area financial performance through sales and revenue growth and expense management to achieve net operating income (NOI) growth.
- Create and implement business plans to maintain high sales growth and high customer service satisfaction to achieve financial goals - budgeting, monitoring, and corrective action planning.
- Foster an employee culture of excellence across all area locations through Company training programs, employee meetings, staff development, performance management and communication.
- Recruit, hire, coach and manage performance of General Managers and their direct reports.
- Partner with Support Center departments re: marketing, pricing, performance analysis, etc. to launch initiatives and provide resources needed within your Area.
- Practice advanced planning skills: develop and guide management teams that resolve today's business issues while focusing personal energy on tomorrow's business needs.
- Collaborate with all necessary parties to ensure that infrastructure and capital equipment projects are well managed and on-time.
- Apply solid decision-making skills, industry knowledge and sound judgement to address issues with which General Managers need assistance.
- Act as the ultimate problem solver - be tenacious and resourceful - identify and solve problems - network solutions.
- Travel to properties on a regular basis to ensure our properties, equipment and service levels are maintained to provide a safe and positive work and visitor experience; make sure that locations conform to workplace health and safety requirements (safety meetings; incident reports; corrective plans, etc.)
Competencies- Building Effective Teams - Forms and leads cohesive high-performing teams that collaborate effectively to achieve common goals.
- Business Acumen - Is aware of how strategies work in the marketplace, knows the competition, knows how the business works.
- Decision Quality - Makes sound decisions based on analysis experience and judgment.
- Managing and Measuring Work - Sets clear objectives and measures monitors process and progress and holds people accountable for results.
- Priority Setting - Effectively identifies and prioritizes tasks ensuring critical activities are addressed first.
Requirements
- Bachelor's degree in business or related field preferred but not required.
- 5-7 years of direct sales and operations management experience, preferably within the cemetery industry.
- Must possess a valid driver's license and access to a personal vehicle.
- Multi-site management experience strongly preferred.
- Proven track record of achieving profitable sales growth and managing the dynamics of change.
- Proven track record of managing an effective sales team.
- Excellent oral and written communication skills.
- Ability to lead and develop teams.
- Effectively manages individuals and a variety of functional work areas with manage multiple departments (sales, maintenance, administrations, funeral homes) across multiple locations.
- Ability to establish and maintain trust with all stakeholders - customers, business partners, investors, and coworkers - will be key in this essential role.
- Ability to develop new and effective methods of handling location issues including internal and external customer complaints and issues.
- Excellent customer service skills.
- Critical thinking skills of solving operational challenges.
- Pro-active, understands urgency and priorities in getting tasks accomplished.
- Detail oriented with the ability to multi-task competing priorities.
- Proficiency in Microsoft Office Suite (Word, Excel) CRM, and P&L software.
- This position requires availability to work some holidays, evenings and weekends as needed.
Work Environment:- Hybrid between remote work location (home office) and on-site presence at locations
- This position will be responsible for traveling and reviewing locations 50-60% of the time.
Our Investment in YouEverstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including:
- Base salary pay with a performance-driven bonus plan tied to cemetery and funeral revenue.
- Medical, Dental, Vision, Life, AD&D and STD Insurance
- Tuition Reimbursement
- Career Advancement and Training
- Funeral and Cemetery Benefits
- Employee Referral Bonus
- 401k with Company Match
Salary Description
Base salary: $175,000 to $185,000 plus bonus
