IHG

Area People & Culture Director

IHG • $100K — $130K *
Los Angeles, CA 90011In-Person
Hospitality & Recreation
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Minimum 2 years as an HR Director or prior Area HR management experience in hospitality preferred.
  • Bachelor's degree in HR, Hotel Management, or related field preferred.
  • PHR certification is preferred.
  • Strong computer skills, especially in Microsoft Word, Excel, and PowerPoint.
  • Familiarity with HRIS and ATS; ADP experience is a plus.
  • Strong leadership, communication, and mediation skills.
  • Comprehensive knowledge of labor laws.

Responsibilities

  • Develop a partnership with hotel and restaurant operations teams.
  • Support recruitment by attending career fairs and managing job postings.
  • Champion employee relations and recognition initiatives.
  • Assess training needs and lead professional development programs.
  • Manage performance reviews and improvement plans with hiring managers.
  • Conduct wage surveys and collaborate on recommendations with General Managers.
  • Manage People+Culture budget and financials for various areas.

Benefits

  • Health, dental, and vision insurance.
  • Generous paid time off and vacation policy.
  • Employee discounts at hotels and restaurants.
  • 401(k) retirement plan with company match.
  • Opportunities for professional development and training.
Full Job Description
What You'll Do

There's a reason we call Human Resources at Kimpton "People+Culture" - and it's not just for the humor of the P+C acronym! The Kimpton P+C team doesn't manage humans as resources; we empower employees and champion our culture. We are passionate about the employee journey and foster an environment consistent with Kimpton's reputation for being a Best Place to Work. As the Area Director of P+C, you'll lead a small area team who all help to bring this vision to life at multiple Kimpton hotels and restaurants.

Some of your responsibilities include:

  • Develop and foster a genuine business partnership with the hotel and restaurant operations teams.
  • Support department hiring managers in their recruitment efforts through attendance at local career fairs, offer letter administration, job posting and management, and proactive sourcing, as needed.
  • Champion employee relations and employee communication/recognition initiatives (i.e. Employee Opinion Survey, Fireside Chats, Housekeeping Appreciation Week, Kimpton Moments, etc.).
  • Regularly assess property-specific training needs and lead professional development including Kimpton University (KU) class facilitation and administration.
  • Support hiring managers with performance management administration including quarterly and annual performance reviews for employees, and performance improvement plans as needed.
  • Conduct annual wage comparison surveys within the market and partner with General Managers on data and recommendations.
  • Manage the financials and annual budgets for the People+Culture areas including employee relations, recruiting, training, etc.
  • Parter with hotel and restaurant operations management on all coaching, counseling, and discipline matters and serve as a solution-based P+C consultant on progressive discipline.
  • Partner with leadership teams to conduct Exit and Stay interviews regularly.
  • Partner with Directors of Finance during annual internal or external audits to support payroll/human resources compliance requirements.
  • Manage the leave process and maintain compliance with FMLA, ADA, and any other leave requests.
  • Ensure I-9, EEOC, OSHA, and workplace file compliance. Manage workers' compensation and unemployment administration to minimize liability and expense exposure.
  • Support the operations in goal achievement of Guest Service scores and Coyle metrics.
  • Serve as an employee advocate, cultural ambassador, subject matter expert, and innovator while aggressively championing all aspects of relationship-based problem-solving.
  • Maintain weekly onsite P+C support and visibility for each location.
  • We wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post (as we all do!).

What You Bring

  • Prior Area HR management and/or a minimum of 2 years as an HR Director, preferably in hospitality (or other lean and complex HR environment).
  • Bachelor's degree in HR, Hotel Management or related field is preferred.
  • PHR is preferred.
  • Strong computer skills including Microsoft Word, Excel, and PowerPoint.
  • Familiarity with HRIS and ATS. ADP (Vantage and RM) experience is preferred, but not required.
  • Strong organizational, task-management, employee relations, leadership, mediation, communication, and presentation skills.
  • Comprehensive knowledge of all relevant labor laws.
  • Naturally outgoing and friendly attitude with personal commitment and passion for providing employee care.
  • Operate independently and use sound judgment to make decisions.
  • You handle difficult situations and people while maintaining professionalism and confidentiality.
  • Strong problem-solver and able to deal with a variety of concrete variables in situations where limited standardization exists.

About IHG

InterContinental Hotels Group (IHG) is a British multinational hospitality company that operates a portfolio of hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, and Kimpton Hotels & Restaurants. The company was founded in 2003 as a result of the merger between British hotel company Six Continents and the hotel and restaurant business of the American conglomerate Bass. IHG is headquartered in Denham, England, and has operations in more than 100 countries. The company's brands cater to a range of travelers, from budget-conscious to luxury-seeking.
Learn more about IHG
Size
40,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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