Job DescriptionThe Area Manager provides operational leadership and oversight for Primary Care and Urgent Care, which may include Integrative Medicine clinics across a designated geographic area. This role ensures that high-quality, patient-centered care is delivered consistently across all locations while achieving operational goals related to quality, access, patient experience, provider productivity, and financial performance. The Area Manager partners in a dyad leadership model with the Primary Care Medical Director and Urgent Care Medical Director to ensure alignment of clinical and operational priorities.
The Area Manager ensures their defined geographic responsibility is aligned to meet and exceed NorthBay's pillar goals centered around:
- Quality: delivering safe, reliable, patient-centered care.
- Innovation: adopting new technologies and models of care to improve outcomes.
- Growth and access: expanding services and improving entry points for patients.
- People and Culture: fostering engaged, high-performing teams and a positive work environment.
- Financial Stewardship: managing resources responsibly and achieving budgetary goals.
This role drives organizational performance through frontline leader development, daily management systems, and strong collaboration with shared services to optimize patient care, staff engagement, and growth across the ambulatory network. The Area Manager is responsible for leading initiatives that enhance operational efficiencies, drive financial performance, ensure regulatory compliance, and improve patient experience.
QualificationsEducation:
- Bachelor's degree in healthcare administration, Business, Nursing, or related field required.
- Master's preferred.
Experience:
- Minimum 5 years of progressive leadership in an ambulatory care, urgent care, or primary care setting, and leadership experience required with at least 3 years in this discipline.
Skills:- Demonstrated expertise in operations management, financial oversight, and human resource leadership.
- Strong evidence in building collaborative working relationships with physicians, providers, colleagues, and staff.
- Proven success in leading cross-functional teams and improving clinic efficiency, provider engagement, and patient outcomes.
- Takes initiative, excellent follow-through, results-oriented, and can work independently and collaboratively.
- Understanding of ambulatory care standards, compliance requirements, and key drivers of patient experience.
- Excellent oral and written communication, as well as presentation skills.
- Experience with dyad leadership models and collaborative leadership style.
- Demonstrated effective project management skills.
- Must possess a strong degree of organizational skills and demonstrated ability to deal with job-related stress, set priorities, coordinate multiple projects, and have a successful record of meeting deadlines.
- Must possess a willingness to provide on-site practice oversight, as needed.
- Microsoft Outlook, Word, and Excel skills required.
- Excellent interpersonal, judgment, and problem-solving skills
