Job Description

The Area Manager provides operational leadership and oversight for Primary Care and Urgent Care, which may include Integrative Medicine clinics across a designated geographic area. This role ensures that high-quality, patient-centered care is delivered consistently across all locations while achieving operational goals related to quality, access, patient experience, provider productivity, and financial performance. The Area Manager partners in a dyad leadership model with the Primary Care Medical Director and Urgent Care Medical Director to ensure alignment of clinical and operational priorities.

The Area Manager ensures their defined geographic responsibility is aligned to meet and exceed NorthBay's pillar goals centered around:

• Quality: delivering safe, reliable, patient-centered care.
• Innovation: adopting new technologies and models of care to improve outcomes.
• Growth and access: expanding services and improving entry points for patients.
• People and Culture: fostering engaged, high-performing teams and a positive work environment.
• Financial Stewardship: managing resources responsibly and achieving budgetary goals.

This role drives organizational performance through frontline leader development, daily management systems, and strong collaboration with shared services to optimize patient care, staff engagement, and growth across the ambulatory network. The Area Manager is responsible for leading initiatives that enhance operational efficiencies, drive financial performance, ensure regulatory compliance, and improve patient experience.

Qualifications

1. Education: Bachelor's degree in healthcare administration, Business, Nursing, or related field required; Master's preferred.
2. Experience: Minimum 5 years of progressive leadership in an ambulatory care, urgent care, or primary care setting, and leadership experience required with at least 3 years in this discipline.
3. Skills:

• Demonstrated expertise in operations management, financial oversight, and human resource leadership.
• Strong evidence in building collaborative working relationships with physicians, providers, colleagues, and staff.
• Proven success in leading cross-functional teams and improving clinic efficiency, provider engagement, and patient outcomes.
• Takes initiative, excellent follow-through, results-oriented, and can work independently and collaboratively. Understanding of ambulatory care standards, compliance requirements, and key drivers of patient experience. Excellent oral and written communication, as well as presentation skills.
• Experience with dyad leadership models and collaborative leadership style.
• Demonstrated effective project management skills.
• Must possess a strong degree of organizational skills and demonstrated ability to deal with job-related stress, set priorities, coordinate multiple projects, and have a successful record of meeting deadlines.
• Must possess a willingness to provide on-site practice oversight, as needed.
• Microsoft Outlook, Word, and Excel skills required. Excellent interpersonal, judgment, and problem-solving skills

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1-5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

More Information

Visit NorthBay Health Careers for recruitment FAQs and additional information.