Area Manager IILocation: Northeast District
Area Manager IILead Operations. Drive Performance. Make an Impact.NCR Atleos is seeking a dynamic and results-driven
Area Manager II to lead service operations across the Washington, DC market. In this role, you will oversee a large field organization of 100-150+ employees through a team of Territory Managers while managing customer relationships, driving operational excellence, and delivering exceptional service performance.
This position is ideal for a strategic leader who thrives in a fast-paced environment, enjoys building high-performing teams, and has a passion for operational improvement and customer success.
As an Area Manager, you will operate as a business leader responsible for service delivery, employee engagement, financial performance, and customer satisfaction across a multi-state service territory.
What You'll DoOperational Leadership- Lead day-to-day field service operations across a designated geographic region.
- Ensure execution of company policies, procedures, service standards, and operational objectives.
- Drive operational excellence while maintaining a strong focus on safety, quality, and customer satisfaction.
- Analyze operational trends and implement strategies that improve service delivery and business performance.
Team Development & Leadership- Lead, coach, and develop a team of Territory Managers responsible for field service technicians.
- Foster a culture of accountability, engagement, collaboration, and continuous improvement.
- Identify and develop future leaders through coaching, mentoring, and succession planning.
- Support employee performance management, talent development, and workforce planning initiatives.
Customer & Business Partnership- Serve as a senior operational partner for customers within the assigned region.
- Collaborate closely with Account Support and cross-functional teams to ensure customer expectations are met or exceeded.
- Resolve escalated customer issues with urgency and professionalism.
- Build strong customer relationships that support retention and long-term business growth.
Financial & Business Management- Own regional operational performance, including productivity, labor utilization, and cost management.
- Identify opportunities to improve operational efficiency while maintaining service excellence.
- Manage regional budgets and expenses to meet financial targets.
- Evaluate data, performance metrics, and market trends to support strategic decision-making.
Continuous Improvement & Quality- Conduct field observations and operational reviews to identify improvement opportunities.
- Implement corrective actions and process enhancements to improve technician effectiveness and customer outcomes.
- Lead regional projects and initiatives that align with NCR Atleos business objectives.
- Partner with Field Service Delivery Training teams to support learning and development programs.
Vendor Management- Manage vendor relationships to ensure service commitments, quality standards, and cost objectives are achieved.
- Monitor vendor performance and negotiate solutions when service expectations are not met.
Compliance & Safety- Ensure compliance with company policies, quality standards, and safety regulations.
- Promote a proactive safety culture across all service operations.
What We're Looking ForRequired Qualifications- Bachelor's degree or equivalent combination of education and experience.
- 5+ years of leadership experience managing managers, supervisors, or large operational teams.
- Experience leading multi-site field service, operations, logistics, facilities, technical service, or service delivery organizations.
- Proven success managing operational performance through KPIs and performance metrics.
- Strong financial acumen with experience managing budgets and cost controls.
- Ability to influence, coach, and lead through multiple levels of management.
- Excellent communication, problem-solving, and relationship management skills.
- Strong proficiency with Microsoft Office and business reporting tools.
Preferred Qualifications- MBA or Master's degree.
- Experience leading large distributed service organizations of 100+ employees.
- Background in field service, technology services, ATM services, banking technology, telecommunications, logistics, or related industries.
- Project leadership and change management experience.
- Ability to travel frequently throughout the assigned region.
Why Join NCR Atleos?- Lead a large-scale operation with significant business impact.
- Influence customer success and operational strategy.
- Develop and mentor future leaders across the organization.
- Work for an industry leader delivering technology and service solutions that power everyday financial transactions.
- Competitive compensation, benefits, and career growth opportunities.
If you're a strategic operations leader who enjoys driving results, developing teams, and creating exceptional customer experiences, we'd love to hear from you.Salary Range:
$95,200.00 - $142,800.00
Full time employee benefits include:
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
