Location Requirement: This is primarily a field-based position (75% of time) requiring the selected candidate to reside within Miami-Dade or Broward County and regularly support the greater Miami-Fort Lauderdale market.
The Area Director (known as the Market Partner) oversees multiple restaurants within a designated market, driving sales growth and ensuring operational excellence. This leader ensures alignment with our corporate vision and maintaining the highest standards of quality and service.
Key Responsibilities:
Operational Excellence- Lead restaurants in delivering personalized, guest-centric experiences tailored to the local market.
- Guide teams in achieving KPIs, EBITDA targets, and cost-control goals.
- Ensure compliance with brand standards, health codes, and safety protocols through regular site visits.
Sales and Revenue Growth- Partner with Operating Partners to launch innovative sales strategies and drive revenue.
- Analyze market trends to adjust tactics and stay ahead of the curve.
- Champion upselling, marketing initiatives, and service strategies to grow top-line sales.
Leadership & Strategic Oversight- Set strategic direction for the market that aligns with company goals.
- Monitor restaurant performance and identify opportunities for continuous improvement.
- Mentor Operating Partners and support their development into senior leadership roles.
- Lead recruitment and onboarding of new management trainees to ensure long-term success.
- Promote a strong, unified culture of excellence, integrity, and innovation across locations.
Team Development & Support- Support recruiting, training, and team building across all restaurants in the market.
- Provide consistent coaching and feedback to elevate team performance.
- Assist with conflict resolution and employee relations to maintain a positive work environment.
Required Qualifications:- Requires extensive experience in multi-restaurant leadership in a full-service restaurant company in a polished/upscale casual dining restaurant company.
- Strong passion for delivering exceptional guest experiences with a guest-centric mindset.
- Proven track record in driving sales growth and achieving KPIs.
- Strong financial acumen and proficiency in POS and corporate software systems.
- Excellent interpersonal communication, critical thinking, and emotional intelligence.
- Prior experience in opening restaurants is strongly preferred.
Working Conditions:- Work is performed primarily in a restaurant environment, occasionally in an office and remote (home)
- Ability to perform the essential functions of the role, including prolonged standing, walking, and other physical tasks, with or without reasonable accommodation.
- Must be able to travel extensively - up to 75% of the time
Benefits We Offer: - Comprehensive Benefits: Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.
- Paid Vacation and Sick Time: 20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
- Paid Holidays: 12 company-selected holidays plus 2 floating holidays per year.
- Competitive Pay & Performance Incentives: Annual bonuses based on Company performance.
- Professional Development: Tuition reimbursement for job related programs.
- Lucky Cat Meal Card: Preloaded meal card for use at any corporate-owned P.F. Chang's location.
- Exclusive Discounts: Access exclusive employee discounts.
- Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.
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