1. Sr. Business Analyst
Key Responsibilities:
- Lead requirements discovery across business, ops, tech, and client stakeholders for State Government Projects and AI-driven solutions
- Must have State Government experience (e.g., Integrated Eligibility, Child Support, Family Assistance).
- Own requirements traceability; translate business needs into user stories, process flows, and acceptance criteria
- Define integration requirements across AI platforms, and enterprise systems (APIs, data mapping, interfaces)
- Support design/dev/implementation phases; lead UAT and business validation
- Serve as primary client-facing point of contact; run workshops and status reviews
Required:
- Bachelor's degree; 7+ years BA experience; 3+ years leading enterprise/CX transformation programs
- Hands-on with AI-enabled customer engagement solutions
- API/middleware integration requirements experience
- UAT leadership experience; Agile/Scrum/Waterfall exposure
- Super communication skills
Preferred:
- State government or healthcare domain experience
- CBAP/PMI-PBA/Agile BA certifications
- Global delivery with direct client engagement
Key Requirements:
- Communication: All roles are client-facing, so candidates must possess excellent communication skills.
- Agility: Ability to quickly execute Proof of Concepts (POCs).
- AI Proficiency: All candidates must have hands-on experience with AI (e.g., prompt engineering).
- Location: US Remote, with a willingness to travel as needed
