Job Title: AR Analyst
Location: Hybrid (Herndon, VA)
Reporting to: Sr. Manager of AR
Role Overview The AR Analyst is responsible for end-to-end billing, credit, and collections activities, with a focus on accuracy, timeliness, and issue resolution. This role partners closely with government customers and internal stakeholders to ensure invoices are raised correctly, disputes are resolved efficiently, and cash is collected within agreed payment terms.
This position is expected to go beyond transactional execution by identifying issues, performing root cause analysis, and recommending process improvements that enhance efficiency, reduce errors, and strengthen controls across the Order-to-Cash cycle.
Key Responsibilities Core AR Operations - Manage invoice processing for assigned customers, ensuring accuracy, completeness, and timeliness.
- Monitor billing outputs to identify discrepancies and proactively resolve issues impacting invoicing and cash collection.
- Perform cash application and reconcile customer accounts, including investigation and resolution of unapplied or misapplied cash.
- Prepare and distribute customer statements of account.
- Execute collections activities, including follow-up on overdue balances and escalation as needed.
- Support credit evaluations, including analysis of customer risk and credit limit recommendations.
Issue Identification & Resolution - Investigate billing, cash application, and collection issues to determine root cause, not just symptoms.
- Identify recurring errors or breakdowns in upstream or downstream processes (e.g., order entry, contract setup, billing configuration).
- Partner cross-functionally (Sales Ops, Order Processing, Contracts, FP&A) to resolve disputes and prevent recurrence.
Process Improvement & Controls - Analyze AR and billing workflows to identify inefficiencies, control gaps, and automation opportunities.
- Recommend and support implementation of process improvements to enhance accuracy, reduce cycle times, and improve customer experience.
- Document processes and contribute to SOP development and updates to ensure consistency and audit readiness.
- Support adherence to internal controls and policies, including proper documentation and approval requirements.
Reporting & Support - Assist in cash forecasting by providing insights into expected collections and risks.
- Provide support for internal and external audit requests, ensuring documentation is complete and defensible.
- Support month-end and quarter-end close activities, including reconciliation and issue resolution.
Education & Experience - 2-4 years of experience in Accounts Receivable or Order-to-Cash functions.
- Experience working with federal/government customers preferred.
- Demonstrated experience identifying issues and driving process improvements within AR or billing workflows.
Key Competencies - Strong analytical and problem-solving skills with the ability to perform root cause analysis.
- Process-oriented mindset with a focus on continuous improvement and operational efficiency.
- Solid understanding of Order-to-Cash processes and their impact on financial reporting.
- Proficiency in Excel and Microsoft Office tools.
- Strong communication skills, with the ability to clearly articulate issues and recommendations.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Proactive approach to customer engagement and issue resolution.
- Ability to work independently while collaborating effectively across functions.
A reasonable estimate of the base salary range for this role is:
$71,800.00-93,100.00 USD
The actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. Our talent acquisition team will provide specific information regarding bonus eligibility and benefits offerings.
Don't meet every single qualification? Studies show people are hesitant to apply if they don't meet all requirements listed in a job posting. If there is something slightly different about your previous experience, but it otherwise aligns and you're excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
