Laser Applications Engineers works as a part of the Laser Applications Laboratory group demonstrating feasibility of TRUMPF laser welding/cutting systems and technologies to industrial customers. In this role you will communicate directly with customers, prepare customer demonstrations and process samples for different industries. You will be a part of a highly skilled team of laser and material experts. Your goal is to support sales by ensuring best in class customer satisfaction in the pre-sales technology evaluation process and customer after-sales support.
Duties & Responsibilities
- Manage and execute customer application trials and demonstrations, including communication with customers, evaluating technical requirements, preparing, and processing customer applications, writing reports and following up with customers.
- Support complex application projects at TRUMPF and at the customer.
- Host customer visits together with sales and communicate directly with customers regarding applications and technology
- Act as an internal consultant on materials science related to laser processing
- Routine communication with Laser Applications Laboratory in TRUMPF Competence Centers regarding new applications
- Support Regional Sales Managers and Industry Managers with strategic and key applications
- Taking responsibility for strategic application
- Support applications in at least two different technologies
- Support customers on long term development projects
- Contribution of original work to internal applications network
- Take part in laboratory equipment need reviews, bringing recommendations and feedback to the attention of the management
- Work with and be familiar with measuring tools
- Set up and operate TRUMPF equipment
- Maintain laboratory areas and equipment in excellent working condition and ensure assigned laboratory and ancillary equipment are maintained
Travel
Education & Experience
- 2-5 years of relevant practical experience
- Associates or bachelor’s or master’s degree in engineering or Materials Science, or equivalent combination of training and experience in technical field
- Experience in laser processing, marking, laser micro machining or materials science preferred (depending on exact position)
- CNC or robotic programming, material science and vision systems skills considered a plus
- Must have natural curiosity towards new innovations and technologies
- Strong problem-solving skills are essential to solve problems independently for internal / external customers
- Must demonstrate sound judgment with strong attention to detail and strong organizational skills, and have ability to prioritize and focus in a dynamic team-oriented environment
- Operate and program TRUMPF equipment or have prior experience operating similar equipment.
- Good understanding on fundamentals of laser materials processing, including laser, process and material parameters, and laser safety
- Independently setup and execute application trials
- Write application reports, research reports and statements of work
- Basic understanding of the mechanical and electrical machine data
- Excellent verbal and written communication skills
- Microsoft Office; Word, Outlook, Excel, and PowerPoint
